Retail & Brand Supervisor - Newport, KY

Velocity Esports•Newport, KY

1d•Onsite

About The Position

The Retail & Brand Supervisor is a hands-on, hourly leadership position supporting daily venue operations and helping bring the Velocity brand to life through social media, content creation, promotions, and local marketing. Reporting to the General Manager, the role leads shifts and works directly with hourly team members to deliver an exceptional guest experience. The Supervisor also works with the General Manager and Owner on social media and marketing deliverables. The role oversees the organization, inventory, merchandising, and presentation of the Next Level Prize Store and retail displays. It also supports venue operations, guest service, employee training, events, inventory management, reporting, and adherence to company standards. Marketing duties include capturing and editing photo and video content, maintaining the venue's social media presence, and assisting with promotional and community-facing projects. The position requires a flexible schedule based on business needs, including nights, weekends, holidays, and special events. Relocation assistance is not available. Candidates must be authorized to work in the United States; Velocity Esports participates in E-Verify. Offers may be contingent on a satisfactory background investigation.

Requirements

Strong guest-service and communication skills.
Comfort leading hourly employees and providing direction during a busy shift.
Interest or experience in social media and content creation.
Comfort taking quality photos and videos using a smartphone.
Familiarity with Instagram, Facebook, TikTok, Reels, Stories, and current social media trends.
Strong organization, time-management, and follow-through.
Ability to balance operational responsibilities with marketing projects and deadlines.
Self-starter able to take direction and independently execute assigned tasks.
Ability to work collaboratively with the General Manager, Owner, other supervisors, and hourly team members.
Must meet applicable local and state requirements regarding food handling and/or liquor service.
Must be available to work a flexible schedule based on business needs, including nights, weekends, holidays, and special events.
Candidates must be authorized to work in the United States.

Nice To Haves

Previous supervisory, shift lead, or leadership experience in entertainment, hospitality, restaurants, retail, or a similar fast-paced environment.
Basic photo or video editing experience.
Basic graphic design experience.
A creative eye and ability to recognize content opportunities as they happen.

Responsibilities

Serve as a leader on duty and help manage daily shifts and venue operations.
Direct, coach, and support hourly team members throughout shifts; support employee training and development.
Deliver excellent guest service and help resolve guest concerns.
Ensure service, food and beverage quality, facility presentation, and entertainment experiences meet company standards.
Help maintain a safe, clean, organized, and inviting venue.
Assist with parties, group events, promotions, and special events.
Assist with opening and closing procedures, cash handling, and other shift responsibilities.
Support ordering, receiving, inventory counts, and product organization as assigned.
Assist with arcade game payouts, prize inventory, and merchandising standards.
Complete assigned daily, weekly, and monthly operational reporting.
Communicate operational issues, guest feedback, maintenance needs, and other concerns to management.
Help ensure company policies, procedures, and operating standards are followed during assigned shifts.
Oversee the day-to-day organization, stocking, merchandising, and presentation of the Next Level Prize Store and retail displays.
Monitor inventory levels, maintain par levels, complete physical counts, and research inventory discrepancies.
Prepare merchandise and prize orders based on inventory needs, product movement, promotions, and business trends.
Receive and verify shipments, organize back stock, replenish merchandise, and maintain accurate pricing and product information.
Create and refresh merchandise displays, including product placement, signage, seasonal items, and promotional features.
Monitor product performance, arcade payouts, and redemption trends, helping minimize shrink, damage, overstock, and out-of-stock merchandise.
Identify new and trending merchandise opportunities and coach team members on Prize Store procedures, merchandising standards, and guest service.
Assist with the venue's day-to-day social media presence and content calendar.
Capture photos and short-form videos featuring attractions, food and beverages, events, promotions, team members, and guest experiences.
Create engaging content for Instagram, Facebook, TikTok, and other social platforms.
Identify relevant trends, sounds, formats, and social media opportunities that fit the Velocity brand.
Film and edit Reels, short-form videos, stories, and other social content.
Create or assist with basic promotional graphics and digital marketing materials.
Capture content during busy periods, special events, holidays, sports programming, promotions, and other timely opportunities.
Work with the General Manager and Owner on assigned content, promotions, campaigns, and marketing deliverables.
Complete marketing projects such as signage, website updates, promotional materials, community outreach, and event support as assigned.
Maintain an organized library of photo and video content for future use.
Ensure content represents the venue professionally, including lighting, presentation, uniforms, backgrounds, music, and visual quality.
Look for creative opportunities to showcase Velocity's personality, energy, and experiences.