Retail & Brand Supervisor - Newport, KY

Velocity Esports Inc•Newport, KY

2d•$16 - $20•Onsite

About The Position

The Operations & Brand Supervisor is a hands-on, hourly leadership position supporting daily venue operations and helping bring the Velocity brand to life through social media, content creation, promotions, and local marketing. Reporting to the General Manager, the position serves as a shift leader, works directly with hourly team members to deliver an exceptional guest experience, and collaborates with the General Manager and Owner on social media and marketing deliverables. The role combines floor leadership and guest interaction with capturing the venue’s energy through photos, videos, and social content. The Supervisor oversees day-to-day organization, stocking, merchandising, and presentation of the Next Level Prize Store and retail displays. The role also supports venue marketing by creating and managing social content, assisting with promotions and campaigns, and completing other marketing projects as assigned. The schedule is flexible based on business needs and includes nights, weekends, holidays, and special events. Relocation assistance is not available. Candidates must be authorized to work in the United States; Velocity Esports participates in E-Verify. Employment offers may be contingent on a satisfactory background investigation.

Requirements

Strong guest-service and communication skills.
Comfortable leading hourly employees and providing direction during a busy shift.
Interest or experience in social media and content creation.
Comfortable taking quality photos and videos using a smartphone.
Familiarity with Instagram, Facebook, TikTok, Reels, Stories, and current social media trends.
Strong organization, time-management, and follow-through.
Ability to balance operational responsibilities with assigned marketing projects and deadlines.
Self-starter who can take direction and independently execute assigned tasks.
Comfortable working collaboratively with the General Manager, Owner, other supervisors, and hourly team members.
Must meet applicable local and state requirements regarding food handling and/or liquor service.
Must be available to work a flexible schedule based on business needs, including nights, weekends, holidays, and special events.
Candidates must be authorized to work in the United States.

Nice To Haves

Previous supervisory, shift lead, or leadership experience in entertainment, hospitality, restaurants, retail, or a similar fast-paced environment is preferred.
Basic photo/video editing or graphic design experience is a plus.
A creative eye and ability to recognize content opportunities as they happen.

Responsibilities

Serve as a leader on duty and help manage daily shifts and venue operations.
Provide direction, coaching, and support to hourly team members throughout shifts.
Deliver excellent guest service and assist with resolving guest concerns.
Ensure service, food and beverage quality, facility presentation, and entertainment experiences meet company standards.
Help maintain a safe, clean, organized, and inviting venue.
Support employee training and development.
Assist with parties, group events, promotions, and special events.
Assist with opening and closing procedures, cash handling, and other shift responsibilities.
Support ordering, receiving, inventory counts, and product organization as assigned.
Assist with arcade game payouts, prize inventory, and merchandising standards.
Complete assigned daily, weekly, and monthly operational reporting.
Communicate operational issues, guest feedback, maintenance needs, and other concerns to management.
Help ensure company policies, procedures, and operating standards are followed during assigned shifts.
Oversee day-to-day organization, stocking, merchandising, and presentation of the Next Level Prize Store and retail displays.
Monitor inventory levels, maintain appropriate par levels, complete physical counts, and research inventory discrepancies.
Prepare merchandise and prize orders based on inventory needs, product movement, upcoming promotions, and business trends.
Receive and verify shipments, organize back stock, replenish merchandise, and maintain accurate pricing and product information.
Create and refresh merchandise displays, including product placement, signage, seasonal items, and promotional features.
Monitor product performance, arcade payouts, and redemption trends while helping minimize shrink, damage, overstock, and out-of-stock merchandise.
Identify new and trending merchandise opportunities and coach team members on Prize Store procedures, merchandising standards, and guest service.
Assist with the venue’s day-to-day social media presence and content calendar.
Capture high-quality photos and short-form videos featuring attractions, food and beverages, events, promotions, team members, and guest experiences.
Create engaging content for platforms such as Instagram, Facebook, and TikTok.
Identify relevant trending videos, sounds, formats, and social media opportunities that fit the Velocity brand.
Film and edit Reels, short-form videos, stories, and other social content.
Create or assist with basic promotional graphics and digital marketing materials.
Capture content during busy periods, special events, holidays, sports programming, promotions, and other timely opportunities.
Work with the General Manager and Owner on assigned content, promotions, campaigns, and marketing deliverables.
Complete assigned marketing projects such as signage, website updates, promotional materials, community outreach, and event support.
Help maintain an organized library of photos and video content for future use.
Ensure content represents the venue professionally, including appropriate lighting, presentation, employee uniforms, backgrounds, music, and visual quality.
Look for creative opportunities to showcase the personality, energy, and experiences that make Velocity unique.