Retail Brand Experience Assistant Sales Manager ( Georgetown, WA. DC )

Avocado Mattress • Georgetown, DC

8d • Onsite

About The Position

Avocado is seeking a Retail Brand Experience Assistant Store Manager for its Georgetown, DC location. This is a non-exempt, hourly position eligible for overtime pay, offering competitive pay plus a monthly bonus. The role involves assuming management duties in the store manager's absence, leading by example to cultivate an exceptional guest experience, and providing in-the-moment coaching. The Assistant Manager will train the team on products and processes, lead sales goal achievement, and collaborate with store managers on performance reviews. Responsibilities include monitoring quality assurance, suggesting operational improvements, assisting with employee scheduling, participating in company initiatives, and resolving customer issues. The role also involves managing the store's atmosphere, representing the brand at community events, assisting with inventory, championing brand values, maintaining the retail space, ensuring operational functionality, and limiting shrink. Digital responsibilities include engaging in digital sales activities via chats, phones, and virtual appointments, and responding to customer inquiries.

In the retail aspect, the Assistant Manager will help manage the overall atmosphere of the Experience Center, represent the store and brand at community events, assist with inventory management, promote the retail experience, and ensure the operational readiness and maintenance of the retail and office space. They will also be responsible for limiting product shrink.

Digital responsibilities include conducting sales and service through chats, phones, and virtual appointments, and responding to customer inquiries regarding product information, order updates, issue resolution, and escalations.

Requirements

• Minimum of 1 year of retail or equivalent experience.
• Store management or assistant management experience (e.g. at least keyholder) and experience managing and training store employees is a plus.
• Must be comfortable taking phone and video appointments.
• Someone invested in creating a balanced and healthy environment for staff and guests.
• A team player who actively contributes to the team in order to complete tasks, meet goals or manage projects.
• An entrepreneurial spirit to elevate your specific location.
• Desire towards ongoing self-improvement and professional development.
• Shows passion towards our brand’s values of healthy living, environmental awareness, and social responsibility.
• Ability to lift 200 lbs. and be on your feet all day.
• The ability to remain in a stationary position, often standing or sitting for prolonged periods.
• The ability to execute repeating motions that may include the wrists, hands and/or fingers; including reaching or bending repeatedly.
• Ability to adjust or move objects up to 50 pounds in all directions.
• Capability to lift up to 200 pounds using lifting aids and/or equipment.
• Constantly operates a computer and other office machines such as printers and tablets.
• This role frequently communicates with other team members to update on the status of a task.

Nice To Haves

• Mac and Google suite proficiency is also a plus!
• Previous experience working for a brand with similar values is a plus!
• Café experience; training experience; experience running branded events is a plus!

Responsibilities

• Assume responsibility of management duties in absence of a store manager.
• Lead by example for your team by cultivating an exceptional guest experience, working alongside the team while providing in-the-moment coaching and feedback on a regular basis.
• Train and ensure the whole team is well-versed in all products and processes.
• Lead by example in KPIs / OKRs around sales goals.
• Provide continual evaluation and feedback of the team by collaborating with store managers in preparing and administering performance reviews for employee improvement.
• Monitor quality assurance to create and maintain SOPs (Standard Operating Procedures).
• Suggest methods to improve operations, efficiency, and service.
• Assist with managing your employees schedules, hours, vacations, etc.
• Participate in company initiatives and concept projects.
• Assist guests with resolving customer experience issues and provide an exceptional customer experience unlike any other in our industry!
• Collaborate with teams such as customer experience, production, and logistics in order to maintain a low return rate.
• Provide the best customer service in the world!
• Assist in managing the overall atmosphere of our Experience Center.
• Attend community events and meetings when necessary to represent the store and the Avocado brand.
• Assist managing inventory of sellable products across all channels.
• Champion our brand's values and be willing to promote the retail experience in your community.
• Assist with maintaining the overall condition of the retail and office space.
• Ensure the operations of the store are in working order and follow up with correct services for repairs or maintenance.
• Limit shrink (negative cost) of products and peripherals.
• Engage in digital sales activities, including conducting sales and service through chats, phones, and virtual appointments.
• Perform daily workload of responding to customers who have questions or need assistance in a variety of areas — product information, order updates, issue resolution, escalations, etc.

Benefits

• Medical (HMO, PPO, HSA)
• Dental
• Vision
• 100% Employer Paid Life Insurance
• 401(k) with employer match
• PTO
• Volunteer days
• Employee product discount
• Annual Bonus Plan
• Training and Tools to be successful along with a strong partnership from your peers and leaders
• Access to wellness apps
• Referral Bonus
• Opportunity to grow

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed