Retail Branch Manager

REV Federal Credit Union•Hamlet, NC

29d

About The Position

The Retail Branch Manager leads the daily operations of a retail branch, ensuring an exceptional member experience, fostering a service-to-sale culture, and driving branch performance. The role represents REV in the local community, develops team members, and supports operational and financial success at the branch level. The manager leads and develops branch staff, oversees branch operations and performance, promotes a member-focused sales culture, builds community relationships, and manages financial oversight and risk. The role also performs related duties as required or assigned.

Requirements

Three to five years of leadership experience in retail banking, credit unions, or financial services.
Supervisory experience with demonstrated ability to coach, lead, and develop staff.
Strong knowledge of retail banking operations, compliance, and service excellence.
Proven ability to drive sales performance and deliver outstanding service.
Excellent organizational, problem-solving, and decision-making skills.
Familiarity with core banking systems, CRM platforms, and financial services technology.
Demonstrated success in team leadership and talent development.
Member-centric sales and service success.
Operational accountability and compliance capabilities.
Community engagement and relationship-building skills.
Results orientation.

Nice To Haves

Bachelor’s degree in Business, Finance, Marketing, or a related field; equivalent experience may be considered.
Preferred behaviors: enthusiasm, dedication, attention to detail, and being a team player.
Preferred motivations: ability to make an impact, goal completion, growth opportunities, and being a self-starter.

Responsibilities

Lead and develop a high-performing team to deliver outstanding member service and achieve sales goals.
Create an environment focused on accountability, collaboration, and continuous improvement.
Coach and train staff, implement the REV DNA framework, and identify team members for internal growth and leadership opportunities.
Oversee daily branch operations and ensure adherence to policies, procedures, and compliance standards.
Manage expenses, optimize workflows, and promote operational efficiency and branch profitability.
Monitor and analyze key performance indicators and take action to achieve branch goals.
Manage staffing levels, scheduling, and resource allocation to meet member and operational needs.
Deliver a member experience that reflects REV’s service standards.
Foster a sales-forward culture in which staff identify and fulfill member needs through REV’s products and services.
Train and coach staff to turn service interactions into consultative sales conversations.
Promote team knowledge of financial solutions to support member education and trust.
Represent REV in the local community and build relationships with local businesses and organizations.
Participate in community and networking events to enhance branch visibility and generate business development opportunities.
Champion the REV brand through community involvement and consistent delivery of value to members.
Manage the branch to budget and monitor financial performance to achieve sales, lending, and membership goals.
Ensure compliance with internal controls, risk management policies, and regulatory requirements.
Lead audit and review performance to maintain operational integrity and minimize risk exposure.
Perform related duties as required or assigned.