RETAIL BRANCH MANAGER I

Glacier Bancorp, Inc.•Heber City, UT

11h•Onsite

About The Position

Altabank, Division of Glacier Bank, is looking for a Full-time Retail Branch Manager I for our Heber branch. This role involves leading and managing the retail banking strategy in the branch, supervising the delivery of services, and driving customer satisfaction through retail bank employees. The manager will focus on achieving branch sales goals by delivering products and services to both consumer and business customers. Responsibilities include managing overall branch sales efforts, coordinating with designated leaders and partners, ensuring regulatory compliance, and overseeing the management and performance of direct reports.

Requirements

Up to five years of similar or related experience.
Two-year college degree or completion of a specialized course of study at a business or trade school, or equivalent combination of education and experience.
Sales leadership skills with the ability to motivate multiple direct reports.
In-depth understanding of regulations affecting deposit programs.
Strong computer skills.
Excellent written and verbal communication, customer service, and interpersonal skills.
Strong management and organizational skills.
Ability to maintain confidentiality, solve complex problems, and prioritize multiple tasks.
High level of professionalism and integrity.
Ability to work independently and collaboratively.

Responsibilities

Direct and administer branch activities to achieve profit, growth, and customer service objectives.
Participate in sales goals and objectives for the branch and monitor performance.
Review branch activity including staffing, deposits, open/closed accounts, and audits.
Coordinate with partners to create a culture of collaboration and referral expectations.
Oversee progression and succession planning to ensure adequate bench strength.
Adhere to a calling program targeting existing and prospective customers.
Conduct consistent branch, one-on-one, and partner meetings.
Ensure employee execution of banking policies and compliance with internal controls and regulations.
Work with the Retail Area Manager to implement a high-performance growth strategy.
Promote the company's reputation through CRA activities and community involvement.
Manage annual performance management and merit processes for direct reports.
Handle escalated customer problems and complaints.
Maintain Notary Republic status.