Retail Branch Manager

North Star Community Credit Union • Devils Lake, ND

14d • $0 - $66,800

About The Position

The Retail Branch Manager at North Star Community Credit Union leads branch operations, develops employees, helps members achieve financial success, and builds relationships in the local community. The role combines team leadership, operational oversight, member service, lending support, community engagement, and compliance responsibilities. The manager is expected to foster an engaged, high-performing team and help the branch meet organizational goals while delivering exceptional service.

Requirements

• 3–5 years of banking, credit union, or related leadership experience.
• Strong leadership and employee development skills.
• Excellent communication and relationship-building abilities.
• Passion for serving members and communities.
• Strong decision-making and problem-solving skills.
• Ability to motivate, influence, and inspire others.
• Commitment to operational excellence and accountability.
• Associate degree, specialized certification, licensing, or equivalent experience and training.
• Ability to build relationships with members, employees, and community partners.
• Capability to manage multiple priorities while leading a high-performing team.

Responsibilities

• Hire, train, coach, and develop branch staff; conduct performance reviews and provide ongoing feedback.
• Schedule and allocate resources to meet operational needs, and foster a positive, engaged, high-performing team culture.
• Lead by example through exceptional service and professionalism.
• Monitor branch performance and operating results, including transactions, loan volume, new accounts, and sales activity.
• Identify opportunities for improvement and growth; address operational challenges and performance gaps.
• Assist members with complex account situations, support lending activities and loan decisions, underwrite loans within assigned authority, and resolve member concerns and escalations.
• Represent the credit union in the community; build relationships with local businesses and schools, participate in community events, and develop partnerships that support membership growth.
• Ensure compliance with credit union policies and procedures; support audits and internal controls; maintain branch security and safety standards; monitor risk and operational quality; prepare reports and manage branch budgeting activities.

Benefits

• Opportunities to earn certifications and licenses, including NMLS, FiCEP, and Insurance Licensing, as well as North Star Way training.
• Supportive team culture.
• Purpose-driven work and opportunities to contribute to community outreach, partnerships, and engagement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree