Retail Branch Manager

First Financial Bank • Odessa, TX

12d • Onsite

About The Position

The Retail Branch Manager is responsible for ensuring that retail operations comply with Bank policies and regulations, particularly in Tellers, Safe Deposit, and New Accounts. The role oversees branch retail operations and staff training, promotes a professional and customer-focused service experience, and supports the Bank’s sales culture by marketing its products and services. The manager has daily contact with customers, prospective customers, officers, and employees and supervises at least five employees and daily operations.

The position is based in Odessa, Texas. Periodic travel to Abilene or other Bank regions for training is required. Saturday and holiday hours may be required depending on the branch’s operating hours, and flexible or extended hours may be needed as business requires.

Requirements

• Five years of retail banking experience, including at least one year in management in banking or another retail environment.
• Basic math proficiency and aptitude.
• Demonstrated academic achievement in social and leadership skills.
• Ability to handle sensitive operational transactions and customer relationships.
• Professional appearance and demeanor.
• Strong social skills.
• Excellent communication skills and a self-starter mentality.
• Ability to work flexible hours and sell products and services.
• Thorough knowledge of negotiable instruments is strongly desired.
• Ability to work flexible and/or extended hours as business requires.
• Availability for periodic travel to Abilene or other Bank regions for training.
• Saturday and holiday availability may be required depending on the branch’s operating hours.

Nice To Haves

• A four-year college degree in business or finance is a competitive advantage.
• Prior experience in a Personal Banker position is preferred.
• Thorough knowledge of negotiable instruments is strongly desired.

Responsibilities

• Oversee office retail operations, including New Accounts, Certificates of Deposit, Tellers, Collections, Safe Deposit, Bookkeeping inquiries, and Customer Service.
• Ensure fulfillment of Bank policies and regulations applicable to Retail Operations.
• Hire, track, coach, counsel, and support retail staff in sales, customer service, and work responsibilities.
• Train lobby and/or motor-bank personnel to provide friendly, professional, and capable customer service.
• Promote and market Bank products and services and positively reinforce the Bank’s sales culture.
• Participate in the sales and service culture, support organizational values, and follow Bank policies and procedures.
• Supervise at least five employees and oversee daily operations.
• Travel periodically to Abilene or other Bank regions for training.
• Work Saturday and holiday hours when required by the branch’s operating hours, and adjust to flexible or extended hours as business requires.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed