Retail Branch Manager | Brick

Manasquan Bank • Brick, NJ

6d • $80,000 - $100,000 • Onsite

About The Position

Responsible for managing a branch office, including the direct supervision of all personnel; maintaining a client centric culture, developing new retail and commercial client relationships, building existing relationships by effective sales and cross-selling of bank products. Responsible for overall balanced performance of Branch with emphasis on consumer and small business lending, deposit acquisition and non-interest income generation. Increasing branch service standards which parallel Manasquan Bank’s Core Values to clients and prospective clients. Weekly outside calling program which includes merchant services and loan products: accepting and closing loan applications, both retail and commercial.

Requirements

• Exceptional client service expert with a proven ability to de-escalate and resolve complex issues.
• Proven ability to drive branch growth and cultivate new business opportunities.
• Demonstrate a willingness to adapt to changing business needs and deadlines.
• Demonstrated ability to succeed in a sales environment, meet/exceed performance goals.
• Proven ability to lead, motivate, and mentor team members to achieve success.
• Extensive knowledge of branch operations, banking products and services, and banking regulations.
• Proficient in banking software and teller systems, with the ability to quickly master new technology to support front-line operations.
• Collaborates effectively across all business lines including senior leadership
• Excellent written and verbal communication skills.
• Ability to maintain and report on confidential information in an appropriate manner
• Ability to manage time, resources, and set priorities to accomplish multiple duties.
• Strong problem recognition and resolution skills.
• Proficient in various spreadsheet and word processing applications.

Nice To Haves

• Associate or bachelor’s degree preferred.
• Minimum of 10 years branch banking experience with at least two years of experience as a Branch Manager preferred.
• Proven platform expertise.

Responsibilities

• Provide exceptional client service building rapport and relationships by adhering to the CARE model of client service and using a needs-based solutions approach.
• Create effective strategies for meeting organizational goals and motivate and drive the entire Branch Team to meet/exceed performance goals.
• Possess strong management skills including conducting Branch strategy sessions; one on one sales coaching; identifying prospects and building new business through new relationships and expanding existing relationships, branch marketing efforts and on-site participation.
• Direct, control, and manage the staff of a full-service retail branch. Includes selection, training, performance management and personal development.
• Partner with Branch staff, Commercial Lending, Cash Management and Senior Management to call on businesses and develop relationships.
• Maintain positive relationships and provide quality leadership, encouragement and guidance to all branch personnel and ensure staff are aware of the strategic focus of the Bank.
• Open new accounts.
• Assist and educate prospective borrowers with the completion of loan applications.
• Act as main point of contact during loan underwriting process and through loan closing.
• Prepare account loans.
• Actively participate in community events and networking/civic organizations to increase the Bank’s visibility and to enhance new and existing business opportunities to include leadership roles such as Board membership/Leadership and Committee leadership.
• Identify and perform CRA related activities.
• Responsible for branch security and its controls.
• Responsible for supervising building maintenance (including any free-standing drive-in or ATM kiosk as may be applicable).
• Coordinate and oversee Retail Assistant Branch Manager, Universal Banker Supervisor, Universal Banker, and Teller training.
• Initiate and verify wire transfers.
• Ensure all Bank policies and procedures are adhered to by all staff.
• Maintain a Satisfactory Branch Operations Audit
• Take commercial loan applications, gather all necessary documents for underwriting, act as main point of contact during loan underwriting process and close commercial loans.
• Other duties may be performed, both major and minor and specific activities may change from time to time.

Benefits

• medical, dental, vision, life insurance, 401K, PTO & FSA.
• market competitive salaries and annual merit increase and bonus program.
• 11 paid holidays, recognition platform integrated with Amazon, CREW Cares paid volunteering, & professional development opportunities & monthly engagement events.
• Tuition Reimbursement, Student Loan Repayment, Calm Health app, & pet benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree