Retail Branch Manager
About The Position
At M&T Bank, you can step into a role where your impact is immediate and visible. Our Branch Managers lead dynamic, customer-focused teams, drive business growth, and build meaningful relationships in our communities. While branch management experience is valued, this role is equally well-suited for high-performing leaders from relationship-driven industries such as hospitality, retail, or healthcare where team leadership and exceptional customer experience are core to success. You’ll stand out if you have experience in environments where you lead from the front—motivating teams to hit sales and service goals, create experiences that keep customers coming back, build relationships—with customers, teams, and your local community, develop talent—coaching others to grow and succeed, thrive in a fast-paced, results-driven environment, and take ownership—driving performance and continuously improving outcomes. At M&T Bank, you’ll take these skills and apply them in this role at an organization that offers stability and long-term career growth, deeper, relationship-driven customer interactions (not just transactions), opportunities to lead a business—not just manage a team, and exposure to financial products and services that help customers reach real life goals.
Requirements
- Bachelor’s degree, OR, in lieu of degree, Four (4) years’ relevant experience.
- Minimum three years sales experience.
- Minimum two years’ managerial experience or proven leadership abilities.
- Work with common PC software, including knowledge of Microsoft Office software for word processing and spreadsheets.
- Experience with Internet and email preferred.
Nice To Haves
- Bi-lingual/Spanish preferred.
- Demonstrated sales/business development experience and success.
- Has fundamental understanding of profitability.
- Excellent communication and interpersonal skills.
- Proven ability to demonstrate and coach exceptional customer service.
- Ability to communicate and function professionally with all levels of personnel and business partners across the organization.
- Strong financial services product knowledge preferred.
- Strong organization, time management, and prioritization skills.
Responsibilities
- Leads the branch team to achieve annual sales and profitability goals.
- Establishes and maintains federal registration requirements outlined in the SAFE Act.
- Stays current on operational, product, and system changes/enhancements.
- Demonstrates good risk management decisions.
- Maintains insurance licensing minimum expectations.
- Meets Business Banking Specialist minimum expectations.
- Spends some time servicing existing customers and the majority of the time growing the business through proactive sales and outside calling activities.
- Builds productive partnerships with appropriate areas of the bank to ensure customer needs, service issues, and employee issues are resolved timely and accurately.
- Takes full ownership of customer issues until they are completely resolved.
- Generally has direct reporting responsibility for branch staff.
Benefits
- Training for licensing within 6 months.
- M&T Bank is committed to fair, competitive, and market-informed pay for our employees.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
