Retail Birthday Party and Event Host

Michaels Stores • Greenville, SC

1d • Onsite

About The Position

Plan, coordinate, and facilitate events—including children’s birthday parties, craft classes, and other events—within a Michaels store to provide guests with a fun, engaging, and stress-free experience. Demonstrate and instruct craft projects, facilitate party add-ons, communicate with clients and store team members, handle event administration, adapt plans to client needs, and ensure client satisfaction. Set up, break down, and clean event areas while upholding company cleanliness and safety standards.

The role also supports the store’s customer experience and daily operations. Responsibilities include helping customers find products and solutions, providing friendly checkout service, promoting rewards and credit card programs, supporting online order processes, unloading and stocking merchandise, maintaining store recovery and cleanliness, and following company policies and procedures. Team members are cross-trained in Custom Framing sales and production and may perform other duties as assigned.

Requirements

• Retail and/or customer service experience is required.
• Experience working with children and children’s events is required.
• Excellent people skills.
• Good written, verbal, and nonverbal communication and listening skills.
• Organizational, interpersonal, and creative problem-solving skills.
• Ability to handle job stress and interact effectively with guests of all ages and coworkers.

Nice To Haves

• Energetic and enthusiastic personality.

Responsibilities

• Plan and coordinate multiple events, including children’s birthday parties, craft classes, and other events.
• Create a fun and creative environment for clients of all ages.
• Demonstrate and instruct participants in craft projects, face painting, and other activities.
• Facilitate party add-ons such as goody bags and balloons according to company standards.
• Communicate event details with clients and store team members.
• Answer emails, make phone calls, complete paperwork, and perform other event administrative tasks.
• Adjust event plans based on client feedback and needs, and create backup or emergency plans.
• Ensure client satisfaction for scheduled events.
• Set up, break down, and clean event areas before and after each event while following cleanliness and safety standards.
• Help customers locate products and find solutions.
• Provide a fast and friendly checkout experience.
• Explain Rewards program and Private Label Credit Card benefits and complete enrollments.
• Educate customers about the Voice of Customer survey.
• Assist with Buy Online Pickup in Store and Ship From Store processes.
• Participate in truck unloading, stocking, and planogram processes.
• Complete merchandise recovery and maintenance, Store in Stock Optimization, and ad set duties as assigned.
• Support shrink and safety programs and follow applicable standard operating procedures, company programs, policies, and standards.
• Interact respectfully with customers and team members, maintain a positive attitude, and serve as a role model.
• Cross-train in Custom Framing sales and production.
• Participate in daily store cleanliness activities, including sweeping, vacuuming, dusting, and restroom maintenance.
• Perform other duties as assigned.

Benefits

• 401(k) with employer match, depending on position and eligibility.
• Employee Assistance Program.
• Medical coverage, depending on position and eligibility.
• Dental coverage, depending on position and eligibility.
• Vision coverage, depending on position and eligibility.
• Telemedicine services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Voluntary insurance options.
• Employee discounts.
• Partner discount programs.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed