Birthday Party & Weekend Event Host

Michaels•Gilbert, AZ

3d•Onsite

About The Position

Plan, coordinate, and facilitate events, including children’s birthday parties, craft classes, and other events in a Michaels store. Create a fun, creative, and engaging experience for guests of all ages while ensuring client satisfaction. Demonstrate and instruct craft projects, provide face painting and other activities, and facilitate add-ons such as goody bags and balloons. Communicate with clients and store team members, handle event-related administrative tasks, adapt to client feedback, and prepare backup or emergency plans. Set up, break down, and clean event spaces, following company cleanliness and safety standards. The role also supports store operations and customer service. Help customers find products and solutions, provide fast and friendly checkout, promote Rewards and Private Label Credit Card programs, and assist with online order pickup and shipping processes. Perform stocking, merchandise recovery, store maintenance, truck unloading, planogram, SISO, and ad-set tasks as assigned. Support shrink and safety programs, follow company policies and procedures, and participate in daily store cleaning. Team members are cross-trained in Custom Framing sales and production. The position is in a public retail store. Work may include time in stock rooms that are not climate controlled and occasional outdoor tasks, such as retrieving carts or unloading trucks. The job requires standing and moving around the store for extended periods, as well as bending, lifting, carrying, reaching, stretching, and using a ladder or similar equipment to access high shelves. Work hours include nights, weekends, and early mornings.

Requirements

Retail and/or customer service experience is required.
Experience working with children and children’s events is required.
Excellent people skills and the ability to interact effectively with guests of all ages and coworkers.
Energetic and enthusiastic personality.
Good written, verbal, and nonverbal communication and listening skills.
Organizational skills, interpersonal skills, and creative problem-solving skills.
Ability to handle job stress and interact effectively with others.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly; lift heavy boxes and access high shelves using a ladder or similar equipment.

Responsibilities

Plan and coordinate multiple events, including children’s birthday parties, craft classes, and other events.
Engage guests of all ages and create a fun, creative, and welcoming environment.
Demonstrate and instruct craft projects, provide face painting and other activities, and facilitate party add-ons such as goody bags and balloons.
Communicate event details with clients and store team members; answer emails, make phone calls, and complete paperwork as needed.
Adjust events based on client feedback and needs, prepare backup or emergency plans, and ensure client satisfaction.
Set up, break down, and clean before and after events while following company cleanliness and safety standards.
Help customers locate products and find solutions, provide friendly checkout, and explain Rewards, Private Label Credit Cards, and Voice of Customer surveys.
Assist with Buy Online Pickup in Store and Ship From Store processes.
Participate in truck unloading, stocking, planogram processes, merchandise recovery, store maintenance, SISO, and ad-set duties as assigned.
Support shrink and safety programs and follow company policies, procedures, and applicable requirements.
Interact respectfully with customers and coworkers, maintain a positive attitude, and serve as a role model for other team members.
Cross-train in Custom Framing sales and production.
Participate in daily store cleaning, including sweeping, vacuuming, dusting, and restroom maintenance.
Perform other duties as assigned.