Birthday Party & Weekend Event Host

Michaels Stores•Gilbert, AZ

5d•Onsite

About The Position

Plan, coordinate, and facilitate events, including children’s birthday parties, in a Michaels store to provide guests with a fun, engaging, and stress-free experience. Provide friendly customer service by helping customers find and purchase products and ensuring fast, friendly checkout. Complete store operations tasks—including truck unloading, stocking, merchandise recovery, and maintaining cleanliness and safety standards—as needed. The role coordinates multiple events at once, engages guests of all ages, demonstrates and teaches craft projects, performs face painting and other activities, and manages event add-ons. It also involves communicating with clients and store team members, handling event-related administrative work, adjusting plans to meet client needs, preparing backup plans, and ensuring client satisfaction. Hosts set up, break down, and clean event spaces. Outside of events, the role supports customer service, checkout, Rewards and credit-card enrollment, omnichannel fulfillment, truck unloading, stocking, planograms, merchandise recovery, store maintenance, shrink and safety programs, and company policies and procedures. Team members are cross-trained in Custom Framing sales and production and participate in daily store-cleaning activities.

Requirements

Energetic and enthusiastic personality.
Ability to handle job stress and interact effectively with guests of all ages and coworkers.
Excellent people skills.
Experience working with children and children’s events.
Good written, verbal, and nonverbal communication and listening skills.
Organizational, interpersonal, and creative problem-solving skills.
Retail and/or customer service experience required.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly.
Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.

Responsibilities

Plan and coordinate multiple events, including children’s birthday parties, craft classes, and other events.
Engage clients and participants of all ages in a fun and creative environment.
Demonstrate and instruct participants in craft projects, face painting, and other activities.
Facilitate event add-ons such as goody bags and balloons according to company standards.
Communicate event details with clients and store team members.
Complete event administration, including answering emails, making phone calls, and completing paperwork.
Adjust events based on client feedback and needs, create backup or emergency plans, and ensure client satisfaction.
Set up, break down, and clean event spaces before and after events while upholding cleanliness and safety standards.
Help customers locate products and find solutions, and provide a fast and friendly checkout experience.
Explain the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
Educate customers about the Voice of Customer survey.
Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
Participate in truck unloading, stocking, and planogram processes.
Complete merchandise recovery and maintenance, and perform Store in Stock Optimization (SISO) and ad-set duties as assigned.
Support shrink and safety programs and follow company procedures, policies, and standards.
Interact respectfully and positively with customers and coworkers and serve as a positive role model for team members.
Cross-train in Custom Framing sales and production.
Participate in daily store-cleaning activities, including sweeping, vacuuming, dusting, and restroom maintenance.
Perform other duties as assigned.