Retail Birthday Party and Event Host

Michaels•Wilmington, NC

7d•Onsite

About The Position

Plan, coordinate, and facilitate events, including children’s birthday parties, crafts classes, and other events in a Michaels store. Create a stress-free, fun, and engaging experience for guests of all ages while providing friendly customer service and supporting checkout, merchandising, and store operations. The role also supports store cleanliness, safety, recovery, and compliance standards, and is cross-trained in Custom Framing selling and production.

Requirements

Retail and/or customer service experience is required.
Experience working with children and children’s events is required.
Excellent people skills and the ability to interact effectively with guests of all ages and coworkers.
Ability to handle job stress and remain positive and respectful in difficult situations.
Good written, verbal, and nonverbal communication and listening skills.
Organizational skills, interpersonal skills, and creative problem-solving skills.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly; lift heavy boxes and access high shelves using a ladder or similar equipment.

Nice To Haves

Energetic and enthusiastic personality.

Responsibilities

Plan and coordinate multiple events at once, including children’s birthday parties, craft classes, and other events.
Engage guests of all ages and create a fun, creative environment.
Demonstrate and instruct participants in craft projects; perform face painting and other activities.
Facilitate party add-ons such as goody bags and balloons according to company standards.
Communicate event details with clients and store team members; answer emails, make phone calls, and complete paperwork as needed.
Adjust event plans based on client feedback and needs, prepare backup or emergency plans, and ensure client satisfaction.
Set up, break down, and clean before and after events; uphold cleanliness and safety standards.
Help customers locate products and find solutions, and provide a fast and friendly checkout experience.
Promote the Rewards program and Private Label Credit Cards, complete enrollments, and educate customers about the Voice of Customer survey.
Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
Participate in truck unloading, stocking, planogram processes, merchandise recovery and maintenance, Store in Stock Optimization (SISO), and AD set duties as assigned.
Support shrink and safety programs and follow standard operating procedures, company programs, policies, and standards.
Interact respectfully and positively with customers and coworkers, promote the organization’s vision and values, and serve as a role model for team members.
Cross-train in Custom Framing sales and production.
Participate in daily store cleanliness activities, including sweeping, vacuuming, dusting, and maintaining restrooms.
Perform other duties as assigned.