Retail Banking Officer 1 - Teays Valley

WesBanco Bank, Inc.•Teays Valley, WV

18h

About The Position

The Retail Banking Officer provides leadership for a banking center’s daily sales, service, and operations. The role promotes a positive work environment, supports staff training and development, and leads consistent delivery of excellent customer service to existing and prospective consumer and business customers. The officer takes a proactive role in customer interaction, discusses banking needs in person and by phone, makes outbound calls for customer onboarding and prospecting, and promotes new and existing retail banking relationships. The officer also assists the Banking Center Manager with targeted outside sales and may participate in community service opportunities. Operational responsibilities include complying with bank policies, procedures, and security measures; supporting the banking center’s sales and operational objectives; and, as needed, assisting with supervision, serving as a Customer Service Representative, and providing other support. The role requires working knowledge of all roles within a retail banking center.

Requirements

High school diploma or GED.
At least 1 year of supervisory or leadership experience.
At least 3 years of cash handling, sales, or customer service experience.
Ability to assess customers’ financial needs and recommend appropriate solutions.
Ability to promote and deepen financial relationships through outbound calling, internal business development, and customer relationship building.
Ability to interact effectively with customers and communicate concepts, ideas, and product information verbally and in writing.
Strong product knowledge appropriate to the position’s selling and cross-selling expectations.
Strong organizational skills, ability to multitask, and flexibility.
Working knowledge of all roles within a retail banking center.
Ability to follow established bank policies, procedures, security measures, and confidentiality requirements.

Nice To Haves

At least 1 year of banking experience.
Strong consumer lending skills and a solid understanding of consumer lending products.

Responsibilities

Lead the banking center’s daily sales, service, and operations.
Model the Bank’s Mission, Vision, and Pledge.
Assess clients’ financial needs and recommend appropriate products or services.
Meet and exceed sales goals for loans, deposits, partner referrals, and profitability.
Promote the Bank’s products and services and support individual and team sales goals.
Build relationships with existing and prospective consumer and business customers, including through outbound calls and business development.
Coach, train, and develop staff; provide input on performance evaluations and assist with recruiting, interviewing, and hiring as needed.
Communicate and partner with branch staff, peers, and internal business partners to support team goals.
Educate the bank team on identifying opportunities to advance customers’ financial wellness.
Set priorities and follow through on defined sales and service activities.
Support daily operations, including customer service, opening and closing procedures, vault duties, cash controls, inventory, audits, and compliance requirements.
Participate in sales and staff meetings and lead meetings when assigned.
Serve customers and prospective customers on banking matters, explain products, and resolve problems professionally.
Maintain security controls and protect confidential customer information.
Answer incoming calls and perform additional duties that support the banking center.
Assist with evaluating employee performance, rewarding or disciplining employees, addressing complaints, resolving problems, and planning, assigning, or directing work as needed.
Participate in community activities and service opportunities.