Retail Banker TSA - Macon Bass Rd

Capital City Bank Group, Inc.•Macon, GA

21d•Onsite

About The Position

Under general supervision and in accordance with Bank policies and procedures, the Retail Banker handles client transactions, maintains and balances a cash drawer, answers questions about Bank products and services, and recommends, sells, cross-sells, and refers clients to appropriate products and services. The role provides an excellent client experience by responding to client inquiries and concerns directly or referring them to the appropriate department. The associate travels to and works in offices experiencing Teller or Personal Banker staffing shortages, including working on the Teller line. The position requires driving on behalf of the Bank and complying with its Motor Vehicle Guidelines. Associates have access to confidential client information and must practice discretion. The associate follows Banker Standards and practices SGNNT (smile, greet, name, name, thank you), complies with Bank policies and procedures, completes required training, and provides additional support to the manager and department colleagues. A six-month commitment to the position is required before applying for other internal Bank positions. The role requires regular contact with clients, associates, and a supervisor; travel between offices; repetitive motions; close visual acuity; and occasional handling of heavy coins. Work includes sitting, standing, stooping, kneeling, and squatting. The lobby setting requires professional conduct and appearance. In rare disruptive events, associates may need to relocate or telecommute to support business continuity.

Requirements

High school diploma or equivalent required; relevant experience may substitute for the education requirement.
Completion of in-house Personal Banker I training.
Reliable transportation, a valid driver's license, and a clean driving record.
Excellent interpersonal skills and the ability to communicate effectively and interact positively with clients and colleagues.
Ability to follow detailed instructions and procedures requiring some judgment.
Concentration and care when counting cash.
Ability to perform basic mathematical computations using business machines and/or computers.
Ability to take initiative and work with little supervision.
Ability to exercise sound and reasonable judgment.
Ability to stand for long periods of time.
Ability to print legibly and accurately on forms and records.
Must be at least 18 years old for coverage under the insurance bond.
Must adhere to the Bank's Motor Vehicle Guidelines.
Commitment to the position for six months before applying for other internal Bank positions.
Must practice discretion when handling confidential client information.

Nice To Haves

Some college education.
Sales experience, particularly cross-marketing products and services.
Successful completion of an in-house or other approved training program.

Responsibilities

Recommend and refer additional Bank services and products, maintaining working knowledge sufficient to answer most client inquiries accurately.
Accept deposits and withdrawals on business, personal, and savings accounts.
Accept checks for cashing or payment and verify endorsements and funds.
Sell Official Checks.
Process deposits from Drop and Go.
Accept consumer, commercial, and other Bank loan payments.
Balance the teller drawer as needed.
Open and close the Teller window according to procedures.
Complete Currency Transaction Reports and hold forms as required.
Attend meetings as required.
Issue cash advances.
Sell and process new demand and time deposit accounts.
Prepare paperwork for new accounts, order checks and Debit/ATM cards, and provide materials as needed.
Research and resolve problems and respond to client inquiries about account status.
Keep informed about changes to Bank services and procedures.
Assist in other areas of the Bank during peak business hours when needed.
Travel to and work in offices with Teller or Personal Banker staffing shortages.
Provide additional support to the manager and department colleagues.
Complete assigned and required Bank training within established timelines.
Follow Banker Standards and practice SGNNT while adhering to Bank policies and procedures.
Drive on behalf of the Bank in accordance with its Motor Vehicle Guidelines.