Customer Experience Banker - Macon Forsyth

Huntington National Bank • Macon, GA

2d • Onsite

About The Position

The Customer Experience Banker Non NMLS serves as a Financial Concierge for walk-in customers, helping retain and grow consumer and business relationships. The role proactively identifies customers’ financial goals and needs, recommends appropriate deposit and other banking products and services, processes transactions accurately and efficiently, and balances daily while providing exemplary customer service. Branch colleagues work in a welcoming and inclusive team environment and can share ideas that affect customers, the bank, and the community.

Requirements

• High school diploma or GED and at least one year of customer service experience, or military service in administration, contracting, civil affairs, or a similar role; alternatively, a bachelor's degree.
• Demonstrated acumen in sales, customer service, relationship management, banking, communication, and presentation.

Nice To Haves

• At least one year of customer service experience in banking, financial services, or goal-driven retail sales.
• Cash-handling skills.
• Comfort with technology, including mobile services and online banking.

Responsibilities

• Provide excellent customer service and effectively resolve customer issues.
• Understand consumer deposit products and educate customers about them.
• Identify opportunities to grow customer relationships through a disciplined sales process, new-customer follow-up, outbound calling, and referrals from customers and partners.
• Educate customers and refer them to other areas of the bank to deepen relationships and build partnerships.
• Adhere to operational, security, risk, and regulatory policies and procedures.
• Process customer transactions accurately and efficiently, and balance daily.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED