Retail Banker | Chipley

Capital City Bank Careers•Chipley, FL

5d•Onsite

About The Position

The Retail Banker provides prompt, efficient, and friendly service to clients and helps address their banking needs, including introducing clients to banking technology. The position explains the Bank’s products and services and identifies opportunities to meet clients’ and prospective clients’ financial needs and goals. The role supports both Personal Banker and Teller needs while following established policies and procedures and protecting confidential client information. The Retail Banker handles accounts, products, services, and consumer and commercial transactions; responds to client questions; and promotes relevant products, services, and marketing initiatives. The position also maintains accurate client and referral information, follows office security and robbery-response procedures, helps clients recognize fraud and phishing scams, and maintains secure, balanced cash operations. Associates are expected to follow the Bank’s policies and Banker Standards, provide service using SGNNT (smile, greet, name, name, thank you), attend required meetings and training, and support managers and colleagues as needed. The role works at a desk in the lobby and behind the Teller line, with regular contact with clients, colleagues, and a supervisor. The work involves repetitive motions, close visual acuity, handling some heavy coins, and periods of sitting, standing, stooping, kneeling, and squatting. Associates may need to relocate or telecommute during rare major disruptions to maintain business continuity.

Requirements

Experience in client service, sales, and cash handling is required.
The listed knowledge, skills, and abilities are usually acquired through 1–2 years of work experience and/or a combination of work and education.
Excellent interpersonal skills and the ability to communicate effectively and interact positively with clients, associates, and business partners.
Ability to follow detailed instructions and a wide range of procedures requiring some judgment.
Ability to concentrate to avoid mistakes when counting cash.
Proficiency in data entry and typing.
Ability to perform basic mathematical computations using business machines and/or computers.
Ability to stand and/or sit for long periods.
Ability to show initiative and work with minimal supervision.
Ability to exercise sound and reasonable judgment.
Must be at least 18 years old for coverage under the insurance bond.
Minimum high school diploma or equivalent; relevant experience may substitute for the education requirement.

Nice To Haves

Sales, retail, and/or referral experience, particularly cross-marketing products and services.
Knowledge or understanding of Capital City Bank products and services.
Some college education.
Successful completion of an in-house or other approved training program.

Responsibilities

Provide prompt, efficient, friendly service and assist clients with their banking needs, including use of banking technology.
Open, close, service, and support accounts, products, and services.
Explain Bank products and services and identify client needs and opportunities through conversation.
Respond to client questions or concerns promptly, courteously, and in a friendly manner.
Cross-sell products, services, marketing campaigns, and initiatives to meet client needs and achieve individual, division, and Bank goals.
Enter and maintain client information and referral and lead status in Synapsis.
Follow applicable policies, procedures, and regulatory requirements, including Bank Secrecy Act, Reg CC, privacy, and currency transaction reporting requirements.
Follow procedures for opening and closing the office and responding to robberies.
Educate clients about identity fraud and phishing scams.
Process consumer and commercial transactions, including deposits, withdrawals, check cashing, loan payments, official checks, wires, and safe deposit box payments when applicable.
Secure cash, maintain cash levels, balance the cash drawer daily, and scan Teller work.
Follow procedures to research and locate outages and limit violations of Teller and Personal Banker Performance Balancing Standards.
Attend required meetings and training sessions and complete assigned Bank training within established timelines.
Provide additional support to the manager and department colleagues.
Follow the Bank’s non-negotiable Banker Standards and practice SGNNT (smile, greet, name, name, thank you).
Use discretion when handling confidential client information.