Retail Banker | Havana

Capital City Bank Careers•Havana, FL

8h•Onsite

About The Position

The Retail Banker provides prompt, efficient, and friendly service to clients and assists with their banking needs, including introducing clients to banking technology. The role explains Bank products and services and identifies opportunities to meet clients’ and prospective clients’ financial needs and goals. The Retail Banker supports both Personal Banker and Teller needs, follows established policies and procedures, and handles confidential client information with discretion. The position involves opening, closing, servicing, and supporting accounts and other banking services; processing consumer and commercial transactions; maintaining cash security and balancing the cash drawer; responding to client questions; and cross-selling products and services. The Retail Banker uses bank programs and procedures to complete work accurately and comply with applicable regulations. Associates must follow the Bank’s standards and policies and complete assigned training. The role works at a desk in the lobby and behind the Teller line, with regular contact with clients, associates, and a supervisor. The work includes repetitive motions and close visual acuity, and may involve lifting heavy coins. The position requires sitting, standing, stooping, kneeling, and squatting. In rare major disruptions, associates may need to relocate or telecommute to support business continuity.

Requirements

Experience in client service, sales, and cash handling is required.
High school diploma or equivalent is required; relevant experience may substitute for the education requirement.
Excellent interpersonal skills and the ability to communicate effectively and interact positively with clients, associates, and business partners.
Ability to follow detailed instructions and a wide range of procedures requiring some judgment.
Ability to concentrate while counting cash to avoid mistakes.
Proficiency in data entry and typing.
Ability to perform basic mathematical computations using business machines and/or computers.
Ability to stand and/or sit for long periods of time.
Ability to take initiative and work with minimal supervision.
Ability to exercise sound and reasonable judgment.
Must be at least 18 years old for coverage under the insurance bond.

Nice To Haves

Sales, retail, and/or referral experience, particularly cross-marketing products and services.
Some college education.
Familiarity with or understanding of Capital City Bank products and services.
Successful completion of an in-house or other approved training program.

Responsibilities

Provide prompt, efficient, and friendly service to clients and assist with banking needs, including use of banking technology.
Open, close, service, and support accounts, products, and services.
Use bank programs and procedures to complete work accurately and comply with regulations, including the Bank Secrecy Act, Regulation CC, privacy requirements, and currency transaction reporting.
Respond to client questions and concerns promptly, courteously, and in a friendly manner.
Cross-sell Bank products and services, campaigns, and initiatives to meet client needs and individual, division, and Bank goals.
Enter and maintain client information and referral and lead statuses in Synapsis.
Follow office opening and closing procedures and robbery-response procedures.
Educate clients about identity fraud and phishing scams.
Process consumer and commercial transactions, including deposits, withdrawals, check cashing, loan payments, official checks, wires, and safe deposit box payments when applicable.
Keep cash secure, maintain cash levels, balance the cash drawer daily, and scan Teller work.
Follow procedures to research and locate outages and limit violations of Teller and Personal Banker Performance Balancing Standards.
Attend required meetings and training sessions and complete assigned Bank training within established timelines.
Provide additional support to the manager and department colleagues.
Follow the Bank’s Banker Standards and practice SGNNT (smile, greet, name, name, thank you).
Handle confidential client information with discretion and consistently follow established policies and procedures.