Retail Relationship Banker

BMO • Albuquerque, NM

8d • $41,500 - $65,500

About The Position

The Retail Relationship Banker delivers exceptional service to BMO customers and prospects, identifies customer needs, and provides guidance on financial solutions in customers’ best interests. The role proactively engages existing customers and prospects through needs-based assessments, recommends tailored banking, investment, lending, home financing, and small-business solutions, and helps customers use digital and self-service options. It supports transactions as needed and builds relationships in the community through outreach and appointments.

The banker makes personal-lending credit recommendations, including for home financing, and applies risk-management practices to protect the Bank’s assets and maintain lending quality. The role follows legal, regulatory, compliance, privacy, and risk processes; identifies suspicious activity potentially related to money laundering; maintains current knowledge of financial services, relevant requirements, products, and trends; and contributes to a collaborative branch and market team. Work may take place at multiple branches or through different channels, and schedules may vary by week in days, hours, and shifts.

The position may involve complex and diverse tasks, escalations, and analysis of issues to determine next steps. Broader work or accountabilities may be assigned as needed. In the United States, this role originates consumer loans and requires Federal registration with the Nationwide Mortgage Licensing System and Registry, as well as a criminal background review and credit history evaluation. Restrictions apply to performing in a real estate agent capacity.

Requirements

• Typically 2–3 years of relevant experience.
• Post-secondary degree in a related field is desirable, or an equivalent combination of education and experience.
• Appropriate lending qualifications and designations.
• Working knowledge of personal and small-business customer needs and solutions.
• Working knowledge of retail investment and lending products.
• Confident and experienced using social media, tablets, smartphones, online tools, and applications.
• Experience in a consultative customer-service or sales role and a drive to deliver a personal customer experience.
• Commitment to helping customers and delivering a personal customer experience.
• Results focus and ability to thrive in a consultative sales and team-based environment.
• Resourceful self-starter with the courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• Ability to listen, solve problems, and respond flexibly and creatively to new challenges.
• Good verbal and written communication skills.
• Good organization skills.
• Good collaboration and team skills.
• Good analytical and problem-solving skills.
• For U.S. positions: Federal registration with the Nationwide Mortgage Licensing System and Registry is required; a criminal background review and credit history evaluation are required, and restrictions apply to performing in a real estate agent capacity.

Nice To Haves

• Experience in financial services is an asset.
• For Canada, registration to sell investment products completed, as appropriate for the jurisdiction.

Responsibilities

• Proactively engage existing customers and prospects, conduct needs-based assessments, and identify immediate and future opportunities.
• Recommend tailored solutions for everyday banking, retail investments, lending, home financing, and small-business needs.
• Advise customers on digital and self-service banking options.
• Support customer transaction needs according to customer traffic.
• Reach out, generate appointments, and build new relationships in the community.
• Address questions and resolve issues raised through consumer credit audits and quality checks, ensuring accurate data entry and compliant lending recommendations.
• Apply the risk-management framework to protect Bank assets and maintain lending portfolio quality.
• Make credit recommendations for personal lending transactions, including home financing, in accordance with credit principles and Bank policies.
• Collaborate as a member of the branch and market team.
• Understand personal banking and credit-card needs and incorporate relevant promotions and programs into customer conversations.
• Organize work information to ensure accuracy and completeness.
• Find creative ways to personalize customer experiences and improve the overall customer experience.
• Follow risk and compliance processes and policies to safeguard customer assets and privacy and act in customers’ best interests.
• Maintain current knowledge of the financial-services marketplace, legal and regulatory environment, personal banking products, practices, and trends.
• Identify and report suspicious patterns of activity suspected to be related to money laundering.
• Protect Bank assets and comply with applicable regulatory, legal, and ethical requirements.
• Complete complex and diverse tasks within established rules and limits, including handling escalations from other employees, and analyze issues to determine next steps.
• Apply the Risk Management Framework and make sound, risk-informed decisions aligned with business strategy, approved risk appetite, policies, laws, and regulations.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• Performance-based incentives and discretionary bonuses may be included, depending on pay type.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed