Retail Relationship Banker

BMO • Madison, WI

9d • $41,500 - $65,500

About The Position

The Retail Relationship Banker delivers exceptional service to BMO customers and prospects, identifies their needs, and provides advice and guidance on financial solutions in their best interests. Working collaboratively within the branch and with BMO partners across channels, the role supports customer experience and business objectives. The banker proactively engages existing customers and prospects, conducts needs assessments, recommends tailored banking, investment, lending, home-financing, and small-business solutions, and explains digital and self-service options. The position also supports customer transactions, builds community relationships, makes personal lending and home-financing credit recommendations, and applies risk and compliance requirements to protect customers and the Bank. Work may take place at multiple branches or through different channels according to market needs; the schedule may vary from week to week in days, hours, and shifts.

Requirements

• Typically 2–3 years of relevant experience.
• A post-secondary degree in a related field is desirable, or an equivalent combination of education and experience.
• Canada only: Registration to sell investment products, as appropriate for the jurisdiction.
• Appropriate lending qualifications and designations.
• Working knowledge of personal and small-business customer needs and solutions.
• Working knowledge of retail investment and lending products.
• Confidence and experience using social media, tablets, smartphones, online tools, and applications.
• Experience in a consultative customer service or sales role and motivation to deliver a personal customer experience.
• Commitment to helping customers and delivering a personal customer experience.
• Results orientation and ability to thrive in a consultative sales and team-based environment.
• Resourcefulness and initiative, with confidence to approach customers.
• Willingness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• Listening, problem-solving, and flexible, creative responses to new challenges.
• Specialized knowledge.
• Good verbal and written communication skills.
• Good organizational skills.
• Good collaboration and teamwork skills.
• Good analytical and problem-solving skills.
• U.S. only: Federal registration with the Nationwide Mortgage Licensing System and Registry is required for the consumer-loan originator role; the Bank will provide instructions on registration requirements.
• U.S. only: A criminal background review and credit-history evaluation are required, and restrictions apply to performing in a real-estate-agent capacity.

Nice To Haves

• Experience in financial services is an asset.
• A post-secondary degree in a related field of study is desirable.

Responsibilities

• Proactively engage existing customers and prospects through needs-based assessments to build loyalty and identify current and future opportunities.
• Recommend tailored solutions for everyday banking, retail investments, lending, home financing, and small-business needs.
• Explain digital and self-service banking options to help customers bank easily, simply, and quickly.
• Support customer transactions according to customer traffic.
• Reach out to customers, generate appointments, and build new relationships in the community.
• Address questions and resolve issues raised through consumer credit audits and quality checks, ensuring accurate data entry and compliant lending recommendations.
• Apply risk-management practices to the lending portfolio and protect the Bank’s assets while maintaining portfolio quality.
• Make credit recommendations for personal lending, including home financing, according to sound credit-granting principles and Bank policies.
• Collaborate as a member of the branch and market team and contribute to business results and customer experience.
• Discuss personal banking and credit-card needs, incorporating relevant marketing promotions and programs into customer conversations.
• Organize work information to ensure accuracy and completeness.
• Find creative ways to make customer experiences personal and contribute to ongoing customer-experience improvements.
• Follow risk and compliance processes to safeguard customer assets, protect privacy, and act in customers’ best interests.
• Stay current with financial services, legal and regulatory developments, and personal banking products, practices, and trends.
• Identify and report suspicious activity patterns potentially related to money laundering.
• Comply with jurisdictional legal and regulatory requirements and protect Bank assets.
• Complete complex and diverse tasks within established rules and limits, including handling escalations from other employees; analyze issues and determine next steps.
• Take measured, risk-informed decisions consistent with the Bank’s Risk Management Framework, Risk Culture, Risk Appetite, policies, laws, and regulations.
• Work across multiple branches or channels when market needs require it.

Benefits

• Health insurance
• Tuition reimbursement
• Accident insurance
• Life insurance
• Retirement savings plans
• The compensation package may include performance-based incentives, discretionary bonuses, and other perks and rewards.
• In-depth training and coaching, manager support, and network-building opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed