Retail Relationship Banker

BMO • Rhinelander, WI

8d • $41,500 - $65,500

About The Position

The Retail Relationship Banker delivers exceptional service to BMO customers and prospects by understanding their needs and recommending financial solutions that are in their best interests. Working collaboratively within the branch and with BMO partners, the role supports customer experience and business objectives across banking, investment, lending, home financing, and small business needs. The position may serve multiple branches or channels according to market needs, and the weekly schedule may vary by days, hours, and shifts.

The banker proactively engages customers and prospects, conducts needs assessments, recommends tailored solutions, explains digital and self-service options, supports transactions, builds community relationships, and contributes to business results. The role also makes personal lending credit recommendations, applies risk-management and compliance requirements, protects customer assets and privacy, and maintains current knowledge of banking products, marketplace developments, and legal and regulatory requirements.

The position typically requires two to three years of relevant experience and a post-secondary degree in a related field or an equivalent combination of education and experience. Relevant lending qualifications are required, as are jurisdiction-appropriate investment product registration requirements in Canada. For U.S. positions, the role requires federal registration with the Nationwide Mortgage Licensing System and Registry, with a criminal background review, credit history evaluation, and restrictions on serving as a real estate agent.

The listed annual salary range is $41,500 to $65,500. Compensation may vary based on location, skills, experience, education, and qualifications, and may include commission, performance-based incentives, discretionary bonuses, and other rewards. BMO describes its culture as focused on customer and community impact, collaboration, innovation, training, coaching, manager support, and career development. BMO is an equal employment opportunity employer and provides reasonable accommodations for applicants with disabilities.

Requirements

• Typically two to three years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience.
• Appropriate lending qualifications and designations.
• For Canada: registration to sell investment products, as appropriate for the jurisdiction.
• Working knowledge of personal and small business customer needs and solutions.
• Working knowledge of retail investment and lending products.
• Experience in a consultative customer service or sales role, with a commitment to delivering a personal customer experience.
• Confidence and experience using social media, tablets, smartphones, online tools, and applications.
• Strong interpersonal skills and the ability to build rapport and connections with customers.
• Ability to listen, solve problems, and respond flexibly and creatively to new challenges.
• Good verbal and written communication skills.
• Good organization skills.
• Good collaboration and teamwork skills.
• Good analytical and problem-solving skills.
• For U.S. positions: federal registration with the Nationwide Mortgage Licensing System and Registry is required; a criminal background review and credit history evaluation are required, and restrictions apply to performing in a real estate agent capacity.

Nice To Haves

• Experience in financial services is an asset.
• Passionate commitment to helping customers.
• A focus on results and the ability to thrive in a consultative sales and team-based environment.
• Resourcefulness and initiative, with the confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.

Responsibilities

• Proactively engage existing customers and prospects, conduct needs-based assessments, build loyalty, and identify immediate and future opportunities.
• Recommend tailored banking, investment, lending, home financing, and small business solutions that address customer sales and service needs.
• Explain digital and self-service banking options to make banking easier, simpler, and faster.
• Support customer transaction needs based on customer traffic.
• Reach out to customers, generate appointments, and build new relationships in the community.
• Address questions and resolve issues raised through consumer credit audits and quality checks, ensuring accurate data entry and lending recommendations that comply with legal, regulatory, and internal requirements.
• Apply the risk-management framework to protect bank assets and maintain lending portfolio quality in accordance with established guidelines.
• Make credit recommendations for personal lending transactions, including home financing, in line with sound credit principles and bank policies and procedures.
• Collaborate as a member of a versatile branch and market team and contribute to business results and the customer experience.
• Identify customer personal banking and credit card needs and incorporate relevant marketing promotions and programs into customer conversations.
• Organize work information to ensure accuracy and completeness, and find creative ways to make customer experiences personal.
• Follow risk and compliance processes and policies to safeguard customer assets, protect privacy, and act in customers’ best interests.
• Keep current with financial services developments, legal and regulatory requirements, ethical standards, and personal banking products and trends.
• Identify and report suspicious patterns of activity suspected to be related to money laundering.
• Complete complex and diverse tasks within established rules and limits, handle escalations as needed, analyze issues, and determine next steps.
• Take measured, risk-informed actions aligned with business strategy, approved risk appetite, applicable policies, laws, and regulations.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• Performance-based incentives, discretionary bonuses, and other perks and rewards may be included in the total compensation package.
• Training and coaching, manager support, and network-building opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree