Branch Lead - Havana

Bellco Credit Union•Aurora, CO

About The Position

The Branch Lead supports the Branch Manager with branch operations, including audits, and helps achieve branch sales and service goals by training and developing staff. The role provides on-the-spot coaching related to member referrals, sales, and operational integrity; resolves escalated issues; and keeps the Branch Manager informed. The Branch Lead assumes managerial duties when the Branch Manager is absent. The position reports to the Branch Manager and has no supervisory or managerial responsibility. Contacts include credit union members, merchants, vendors, other financial institutions, and Bellco departments and employees. The role oversees branch operations and audit performance, supports staff productivity and member service, monitors cash and compliance risks, and serves as a source of operational knowledge for branch staff. To meet members’ financial-service needs, the position may require changes in work hours or location. Bellco describes itself as a local not-for-profit organization serving members and communities since 1936.

Requirements

High school graduate or equivalent work experience preferred.
Two or more years of teller or operations experience preferred.
One year of sales and customer-service experience; financial-services experience preferred.
Strong operational skills.
Willingness and ability to sell products and services and coach others to do so.
Clear verbal and written communication.
Ability to work independently without supervision.
Ability to accurately and efficiently enter data and update member financial records using a computer terminal.
Ability to accurately maintain a teller drawer.
Knowledge of computer programs such as Excel and Word.
Compliance with required organizational policies, training, safety practices, and regulatory requirements; strict confidentiality of records and PII.

Nice To Haves

Loan experience.
High school graduation or equivalent work experience.
Two or more years of teller or operations experience.
Sales and customer-service experience in financial services.

Responsibilities

Demonstrate Bellco’s Act Nice Behaviors and Core Values in interactions with members, prospective members, and Bellco personnel.
Oversee branch operations, maintain accountability for audit scores, ensure compliance with Operational Procedure Manuals, and complete monthly branch audits accurately and on time.
Produce daily, weekly, and monthly audit reports.
Make decisions regarding teller out-of-balances and emergency cash box releases, and provide after-hours support to branch-network managers troubleshooting balancing issues.
Back up the Branch Manager, including supporting morning huddles, setting daily individual and branch production goals, participating in morning sales calls, engaging branch personnel, and helping staff reach goals.
Handle member issues and complaints and provide solutions.
Handle digital phone and virtual appointments, including allocating appointments to employees so they start on time.
Analyze branch activities, workflow, and operations; identify opportunities to improve efficiency and develop strategies aligned with corporate goals.
Manage compliance risks, including MIP errors, SARs, and CTRs, and identify discrepancies with BSA policies.
Monitor branch cash flow and transaction volume to meet member needs, mitigate liquidity risk, and remain within predetermined cash limits.
Make new-account-opening decisions beyond frontline staff authority by reviewing and interpreting CBRs and/or IDV results to assess monetary-loss and fraud risks.
Maintain knowledge of and train staff on opening and closing procedures to support a secure and safe working environment.
Inspect frontline transactions for accuracy and appropriate holds to mitigate fraud and potential loss.
Maintain knowledge of lending processes, security and fraud procedures, and automated equipment; support branch staff with credit union operating procedures.
Track and report sales and operational productivity.
Perform other related duties assigned by management.
Be available to work as scheduled and report to work on time; accept supervision and work well with others.
Comply with organizational policies, the Employee Handbook, Code of Conduct, and required annual training.
Foster an inclusive workplace where diversity and individual differences are valued.
Follow safe working practices and organizational safety policies and procedures.
Comply with state, federal, and other regulatory requirements.
Maintain strict confidentiality of records and personally identifiable information.