Retail Banker 1

Hills Bank•Coralville, IA

11d

About The Position

Provide superior service to customers while helping meet their financial needs through a variety of retail banking functions. The Retail Banker 1 focuses on developing the skills needed to manage customer relationships and provide basic retail banking services. Hills Bank provides a designated career path and detailed training program, beginning with foundational and teller training and progressing to banker training. Training includes opening accounts, credit cards, consumer loans, and, at later career-path levels, home equity loans.

Requirements

High school diploma required.
Must have the dexterity to count money.
Must be able to lift 50 pounds.
Must meet SAFE Act requirements, including registration with the Nationwide Mortgage Licensing System & Registry and maintenance of a unique identifying number.
Must successfully complete all training and evaluation requirements in the Retail Banker Career Path.
Must be able to work additional evening and Saturday hours as required.

Nice To Haves

Associate’s degree from a two-year college or technical school preferred.
Bachelor’s degree preferred.
One or more years of experience in a related position preferred.
Spanish proficiency is eligible for a pay differential.

Responsibilities

Handle typical banking transactions presented in person, through drive-up, via night depository, by mail, or digitally.
Handle cash and maintain an individual cash drawer to meet customer requests.
Assist customers with access to safe deposit boxes and follow required procedures.
Handle account maintenance and service requests and respond to inquiries about existing accounts and services.
Identify customer banking needs and recommend solutions to prospective and current customers.
Support the Bank’s sales efforts by directly selling consumer banking products and related services.
Learn the necessary product, compliance, and systems information and accurately open deposit accounts and complementary services, including checking, savings, money market accounts, certificates of deposit, and safe deposit boxes.
Complete training and begin handling credit card and consumer lending requests.
Ensure new accounts and customer relationships are properly onboarded.
Develop, manage, and grow customer relationships through ongoing contact, recognition of key life events, and needs-based cross-selling.
Follow defined banking processes, customer service expectations, the 5 Step Retail Banking Conversation Model, Quarterly Action Plans, and New Relationship/New Account Onboarding practices.
Use the bank’s CRM system to plan and personalize customer interactions, support corporate memory, manage referrals, and record customer opportunities and interactions appropriately.
Proactively contact customers through individual outreach, retail campaigns, and product promotions by phone, direct mail, email, and/or digital app.
Learn about bank products, services, departments, and coworkers’ functions to refer customers appropriately and effectively.
Maintain ownership of referrals and hand-offs and follow up to ensure they are handled.
Participate in office or bank events and maintain educational and professional expertise through internal or external learning opportunities.
Be a Notary Public.
Participate in community activities, including at least three bank-sponsored or community events annually.
Perform other duties as assigned.