Retail Banker 1

Hills Bank•Coralville, IA

13d

About The Position

The Retail Banker 1 provides superior customer service and helps customers meet their financial needs through a variety of retail banking functions. The role focuses on developing the skills needed to manage customer relationships and provide basic retail banking services. Hills Bank provides a designated career path and detailed training program. Training begins with foundational and teller skills, including shadowing experienced coworkers, and progresses to banker training. Retail Banker 1 training covers opening accounts, with later career-path levels covering credit cards, consumer loans, and home equity loans. The position is full-time, averaging 40 hours per week. The schedule is Monday through Friday, 8:15 a.m. to 5:15 p.m., and every other Saturday morning, 8:15 a.m. to 12:15 p.m. The starting wage is $18.50 per hour, with a comprehensive and competitive benefits package. The position is eligible for a Spanish proficiency pay differential.

Requirements

High school diploma required.
Must have the dexterity to count money.
Must be able to lift 50 pounds.
Must meet SAFE Act requirements, including registration with the Nationwide Mortgage Licensing System & Registry and maintenance of a unique identifying number.
Must successfully complete all training and evaluation requirements in the Retail Banker Career Path.
Must be able to work additional evening and Saturday hours as required.
Participate in at least three bank-sponsored or community events annually.

Nice To Haves

Associate's degree (AA) from a two-year college or technical school, or a bachelor's degree preferred.
One or more years of experience in a related position preferred.

Responsibilities

Handle typical banking transactions in person, through drive-up service, via night depository, by mail, or digitally.
Handle cash and maintain an individual cash drawer.
Assist customers with safe deposit box access while following required procedures.
Handle account maintenance and service requests and respond to customer inquiries about existing accounts and services.
Identify banking needs and recommend solutions to prospective and current customers.
Support bank sales efforts by directly selling consumer banking products and related services.
Learn product, compliance, and systems requirements and accurately open deposit accounts and related services, including checking, savings, money market, certificates of deposit, and safe deposit boxes.
Complete training and begin handling credit card and consumer lending requests.
Ensure new accounts and relationships are properly onboarded.
Develop, manage, and grow customer relationships through ongoing contacts, recognition of life events, and needs-based cross-selling.
Follow defined banking processes, including customer service expectations, the 5 Step Retail Banking Conversation Model, Quarterly Action Plans, and New Relationship/New Account Onboarding.
Use the bank's Customer Relationship Management (CRM) system to plan and personalize customer interactions, manage referrals, and record customer opportunities and interactions.
Proactively contact customers through individual outreach and retail campaigns or product promotions by phone, direct mail, email, and/or digital app.
Learn bank products, services, and other departments' functions to refer customers appropriately; maintain ownership of and follow up on referrals and hand-offs.
Participate in office or bank events and community activities throughout the year.
Maintain educational and professional expertise by attending internal and/or external educational opportunities.
Be a Notary Public.
Perform other duties as assigned.