Retail Backroom Coordinator

TJX•North Conway, NH

6d•Onsite

About The Position

The Retail Backroom Coordinator executes receiving and merchandising standards, ensuring Associates process merchandise efficiently and effectively as a team. The role supports an excellent customer experience by engaging with customers, keeping the store clean and organized, and modeling exceptional customer service. The Coordinator orchestrates truck delivery and prioritizes processing merchandise onto the sales floor, trains and mentors Associates on processing and merchandising, and helps maintain an organized, safe, and compliant backroom. The position also monitors team productivity, communicates priorities and progress with management and Associates, and supports store goals for loyalty, credit, and shrink reduction.

Requirements

Able to work a flexible schedule, including nights and weekends.
Superior communication and organizational skills with attention to detail.
Capable of multitasking and responding appropriately to changes in direction or unexpected situations.
Able to work effectively with peers and supervisors as a team player.
Capable of lifting heavy objects, with or without reasonable accommodation.
Able to train others.
At least 1 year of retail experience and 6 months of leadership experience.

Responsibilities

Create a positive internal and external customer experience and model exceptional customer service.
Promote honesty and integrity and maintain confidentiality.
Orchestrate truck delivery and prioritize processing merchandise onto the sales floor.
Train and mentor Associates on merchandising and processing principles.
Ensure merchandise is properly tagged, hung, secured, and coded.
Coordinate with the Coordinator on Duty to support the efficient flow of goods to the sales floor.
Ensure Associates complete tasks according to the store plan and reprioritize as needed.
Monitor team productivity and coach Associates as necessary.
Organize and rotate back stock for easy replenishment.
Maintain merchandising and signage standards, as well as backroom organization, cleanliness, and recovery standards.
Ensure compliance with recycling and, where applicable, hazardous waste programs.
Communicate priorities and progress accurately and effectively with management and Associates.
Provide and accept recognition and constructive feedback.
Partner with Management on Associate training needs.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.