Retail Backroom Associate
About The Position
The Retail Backroom Associate is responsible for delivering a highly satisfied customer experience by engaging and interacting with customers, following customer experience principles, and maintaining a clean and organized store environment. The role adheres to operational, merchandise, and loss prevention standards and may be cross-trained in multiple store areas to support business needs. The associate supports a positive store culture, processes customer transactions and merchandise, maintains merchandising and recovery standards, and contributes to safety and shrink reduction efforts.
Requirements
- Excellent customer service skills.
- Ability to work a flexible schedule to support business needs.
- Strong communication and organizational skills, with attention to detail.
- Ability to multitask.
- Ability to respond appropriately to changes in direction or unexpected situations.
- Ability to lift heavy objects, with or without reasonable accommodation.
- Ability to work effectively with peers and supervisors.
Nice To Haves
- Retail customer experience preferred.
Responsibilities
- Model established customer experience practices with internal and external customers.
- Support and embody a positive store culture through honesty, integrity, and respect.
- Accurately ring customer purchases and returns and count change according to established procedures.
- Promote credit and loyalty programs.
- Maintain the merchandising philosophy and follow established merchandising procedures and standards.
- Accurately process and prepare merchandise for the sales floor according to company procedures and standards.
- Initiate and participate in store recovery throughout the day as needed.
- Maintain organizational, cleanliness, and recovery standards on the sales floor and help maintain and clean the entire store.
- Provide and accept recognition and constructive feedback.
- Adhere to labor laws, policies, and procedures.
- Support and participate in store shrink reduction goals and programs.
- Participate in safety awareness and maintain a safe environment.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation assistance
- Bereavement benefit
- 401(k) associate contributions
- Child care and cell phone discounts
- Pet and legal insurance
- Credit union
- Referral bonuses
- 401(k) match for associates who meet service or hours requirements
- Medical, dental, and vision coverage for associates who meet service or hours requirements
- Health savings account (HSA) for eligible associates
- Health care flexible spending account (FSA) for eligible associates
- Life insurance for eligible associates
- Short- and long-term disability for eligible associates
- Paid parental leave for eligible associates
- Paid holidays, vacation, and sick time for eligible associates
- Auto and home insurance discounts
- Scholarship program
- Adoption assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
