Seasonal Retail At Your Service Associate, Cape Cod
About The Position
As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, curbside delivery, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, flexibility, and a customer-first mindset in a fast-paced environment. Colleagues also help maintain a clean, organized, inviting shopping and service area, support sales goals, and create positive customer experiences through genuine hospitality and teamwork. The position involves welcoming and assisting customers, completing fulfillment and register transactions using required systems and devices, keeping pickup and return areas organized, recovering merchandise, sharing loyalty program benefits, and helping acquire customers through credit account openings. Schedules may include days, evenings, nights, weekends, and holidays; hours depend on business needs and colleague availability. The posting identifies this role as seasonal but does not specify whether it is full-time or part-time.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with regular and dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
- Ability to use electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, curbside delivery, and other At Your Service activities.
- Welcome customers with genuine hospitality, engage them in friendly conversations, and assist with their shopping and fulfillment needs.
- Use the systems and technology required to complete transactions and store fulfillment activities.
- Keep the At Your Service, pickup, and return areas clean, organized, and ready for customers; recover merchandise and maintain a shoppable space.
- Complete BOPS orders and curbside deliveries in a timely manner.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Review sales goals, learn about new arrivals and top-selling items, and stay informed about trends and promotions.
- Work collaboratively with colleagues and contribute to individual and store results.
- Thank customers and ensure they have what they need before they leave.
- Meet daily sales goals and provide attentive customer service.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
