Seasonal Retail At Your Service Associate, Temecula Promenade
About The Position
As an At Your Service Center Colleague, you support activities including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. Associates help create personalized shopping experiences, support sales goals and teamwork, and keep the shopping space clean, organized, and inviting. The position requires flexibility to work a variety of shifts, including nights, weekends, and holidays.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities; able to work independently and as part of a team.
- Ability to use electronic devices.
- Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Welcome customers with genuine hospitality and build positive customer relationships.
- Support total store fulfillment, including online orders picked up in store, returns, and order pickups.
- Use the systems needed to complete transactions and keep the collection area organized for customer pickups.
- Complete Buy Online Pickup In Store orders and curbside delivery in a timely manner.
- Recover merchandise and keep pickup and return areas clean and shoppable.
- Share loyalty program benefits, help customers with their needs, and thank them for their business.
- Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
- Work collaboratively with colleagues and contribute to individual and store results.
- Help acquire new customers by opening credit accounts and sharing loyalty benefits.
- Meet daily sales goals and provide a welcoming, organized shopping environment.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
