Seasonal Retail At Your Service Associate, Temecula Promenade

Macy's•Temecula, CA

1d•Onsite

About The Position

As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role requires multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. You help customers, work toward sales goals, collaborate with teammates, and maintain a clean, organized, inviting shopping and service area. You welcome customers with genuine hospitality, assist with total store fulfillment, use the systems needed to complete transactions, and keep the collection area organized for convenient pickups. You also recover merchandise, maintain clean pickup and return areas, and help complete BOPS orders and curbside delivery promptly. Colleagues share loyalty-program benefits, support customers through the end of their visit, and contribute to team and store results. Schedules depend on business needs and colleague availability. The posting identifies this as a seasonal role and says schedules include weekend shifts; flexibility for days, evenings, nights, weekends, and holidays is expected. Macy’s describes full-time colleagues as typically scheduled for 30 or more hours per week and part-time colleagues as typically scheduled 12–24 hours per week, but does not specify which schedule applies to this position.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to make prompt, sound decisions to address customer needs and resolve issues.
Comfort communicating and collaborating with customers and colleagues.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and adaptability when priorities change; ability to work independently and as part of a team.
Comfort handling electronic devices.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to talk, move constantly, reach with arms and hands, stoop, kneel, crouch, and climb ladders; reaching may include above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, and order pickups.
Assist customers with total store fulfillment and use the systems needed to complete transactions.
Keep the At Your Service, pickup, and return areas clean, organized, and ready for customers.
Recover merchandise and help ensure timely completion and curbside delivery of BOPS orders.
Welcome customers, provide genuine hospitality, and address their needs throughout their shopping experience.
Share loyalty-program benefits, help acquire new customers by opening credit accounts, and work toward daily sales goals.
Review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and support the team in engaging customers.
Collaborate with colleagues and contribute to individual and store results.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups and volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.