Seasonal Retail At Your Service Associate, Ocala
About The Position
As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by helping with Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while meeting Macy’s service standards. The position calls for multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. Flexibility is needed to work a variety of shifts, including nights, weekends, and holidays. The role involves greeting and assisting customers, supporting total-store fulfillment, using the systems needed to complete transactions, and keeping pickup and return areas clean, organized, and ready for customers. You help fulfill and deliver BOPS orders, maintain a shoppable space, share loyalty program benefits, work toward sales goals, and collaborate with colleagues to provide friendly, efficient service.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities, with the ability to work independently and as part of a team.
- Comfort using electronic devices.
- Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and a cash register, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Welcome customers and provide personalized service through friendly conversations and genuine hospitality.
- Assist with total-store fulfillment and use the systems needed to complete transactions.
- Keep the collection, pickup, and return areas clean, organized, and ready for customers.
- Complete BOPS orders in a timely manner and provide curbside delivery.
- Recover merchandise and help maintain a clean, shoppable space.
- Share loyalty program benefits and help acquire customers by opening credit accounts.
- Work toward sales goals and stay informed about sales goals, new arrivals, top-selling items, trends, and promotions.
- Collaborate with and support colleagues to serve customers and the community.
- Use customer feedback and ongoing learning to improve service and contribute to individual and store results.
Benefits
- Competitive pay
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
