Seasonal Retail At Your Service Associate, Loveland Shops at Centerra
About The Position
The At Your Service Center Colleague supports a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, curbside delivery, and other assigned activities while upholding Macy’s service standards. The role involves welcoming customers, helping with total-store fulfillment, completing transactions using relevant systems, maintaining an organized pickup and return area, recovering merchandise, sharing loyalty program benefits, and supporting sales goals. Colleagues collaborate with teammates and contribute to a clean, inviting shopping space. The position calls for flexibility in a fast-paced environment, including availability for days, evenings, nights, weekends, and holidays. Macy’s describes full-time colleagues as typically scheduled for 30 or more hours weekly and part-time colleagues as typically scheduled 12–24 hours; actual hours depend on business needs and colleague availability.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness, adaptability to changing priorities, and ability to work independently and as part of a team.
- Comfort using electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers.
Responsibilities
- Support At Your Service activities, including BOPS, merchandise returns, order pickups, and other assigned tasks.
- Welcome customers with genuine hospitality and provide personalized service.
- Assist with total-store fulfillment and ensure customer pickups are friction-free.
- Use the systems needed to complete transactions and process register transactions.
- Keep pickup, return, and At Your Service areas clean, organized, and ready for customers.
- Recover merchandise and complete BOPS orders and curbside deliveries in a timely manner.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Work toward daily sales goals and contribute to individual and store results.
- Collaborate with colleagues and support customers and teammates.
- Stay informed about sales goals, new arrivals, top-selling items, trends, and promotions.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program, including mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
