Seasonal Retail At Your Service Associate, Loveland Shops at Centerra

Macy's•Loveland, CO

1d•Onsite

About The Position

As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by assisting with Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. You help customers, pursue sales goals, work collaboratively, and maintain a clean, organized, inviting shopping space. Shifts may include nights, weekends, and holidays, with schedules determined by business needs and colleague availability. You prepare the At Your Service area for customers, review sales goals and promotions, and stay informed about products and trends. You welcome customers, assist with total-store fulfillment, use the systems needed to complete transactions, and keep pickup and return areas organized. You help recover merchandise and ensure timely completion and curbside delivery of BOPS orders. You also share loyalty benefits, support credit account openings, and work with colleagues to improve customer and store results.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to make prompt, sound decisions to address customer needs and resolve issues.
Comfort communicating and collaborating with customers and colleagues.
Interest in meeting people, learning about them, and sharing information.
Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
Comfort using electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Prepare and maintain clean, organized At Your Service, pickup, and return areas.
Review sales goals, new arrivals, top-selling items, trends, and promotions to support the team and customers.
Welcome customers and provide friendly, personalized service.
Assist customers with total-store fulfillment, including Buy Online Pickup In Store, returns, and order pickups.
Use required systems and equipment to complete transactions.
Recover merchandise and ensure timely completion and curbside delivery of BOPS orders.
Share loyalty program benefits and help acquire customers by opening credit accounts.
Work toward daily sales goals and contribute to individual and store results.
Collaborate with colleagues and adapt to changing priorities.
End customer interactions with a sincere thank-you and ensure customers have what they need.

Benefits

Competitive pay and benefits.
Health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups and volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.