Seasonal Retail At Your Service Associate, Aventura

Macy's • Aventura, FL

7d • Onsite

About The Position

The Retail At Your Service Associate supports Macy’s At Your Service Center activities and helps deliver a seamless, personalized shopping experience. Responsibilities include Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, curbside delivery, and other assigned tasks while maintaining Macy’s service standards. The associate welcomes and assists customers, helps meet sales goals, shares loyalty program benefits, and may open credit accounts. They help keep service and shopping areas clean, organized, and inviting, and work collaboratively with colleagues in a fast-paced environment. The role requires flexibility for varied shifts, including nights, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week; part-time colleagues are typically scheduled for 12–24 hours per week. All schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

• Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
• Communicate effectively with customers, coworkers, and supervisors.
• Read and understand employment policies and safety rules and procedures in English.
• Make prompt, sound decisions to address customer needs and resolve issues.
• Comfort communicating and collaborating with customers and colleagues.
• Enjoy meeting people, learning about them, and sharing information.
• Be adaptable to changing priorities, resourceful, able to work independently, and effective on a team.
• Be comfortable using electronic devices.
• Meet the physical requirements of talking, lifting, constant movement, standing, and reaching; stand for at least two consecutive hours and lift at least 25 pounds.
• Perform stooping, kneeling, crouching, climbing ladders, and reaching, including above eye level.
• Have close vision, color vision, depth perception, and focus adjustment.
• Frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

• Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
• Assist customers with total store fulfillment and complete transactions using the required systems.
• Keep the collection area organized and ensure pickup experiences are friction-free.
• Complete BOPS orders promptly and provide curbside delivery.
• Recover merchandise and keep pickup, return, and shopping areas clean and organized.
• Welcome customers with genuine hospitality, build relationships, and resolve customer issues.
• Share loyalty program benefits and acquire new customers by opening credit accounts.
• Work toward daily sales goals and support individual and store results.
• Review sales goals, learn about new arrivals, top-selling items, trends, and promotions.
• Collaborate with colleagues and contribute to a positive, inclusive service environment.

Benefits

• Competitive pay
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed