Seasonal Retail At Your Service Associate, Aventura

Macy's • Aventura, FL

7d • $16 - $20 • Onsite

About The Position

As an At Your Service Center Colleague, you support Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. You help create personalized shopping experiences, meet sales goals, collaborate with the team, and keep the shopping and service areas clean, organized, and inviting. Flexible availability is required, including nights, weekends, and holidays.

Requirements

• Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
• Ability to communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to make prompt, sound decisions to address customer needs and resolve issues.
• Comfort communicating and collaborating with customers and colleagues.
• Ability to meet daily sales goal challenges.
• Enjoyment of meeting people, learning about them, and sharing information.
• Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
• Comfort using electronic devices.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands.
• Ability to stand for at least two consecutive hours and lift at least 25 pounds.
• Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

• Prepare the At Your Service areas for customers by keeping them clean, organized, and ready for business.
• Review sales goals, learn about new arrivals and top-selling items, and stay current on trends and promotions.
• Welcome customers with genuine hospitality and build relationships through friendly, personal conversations.
• Support total store fulfillment, including Buy Online Pickup In Store orders and customer pickups.
• Use the systems needed to complete transactions and keep the collection area organized for a smooth pickup experience.
• Recover merchandise and maintain clean, shoppable pickup and return areas.
• Complete BOPS orders promptly and provide curbside delivery.
• Share loyalty program benefits, help customers with their needs, and conclude interactions with a sincere thank-you.
• Support colleagues through honest, caring, collaborative teamwork.
• Work toward sales goals, improve performance, and contribute to individual and store results.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.

Benefits

• Competitive pay
• Health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed