Seasonal Retail At Your Service Associate, Melbourne

Macy's•Melbourne, FL

4d•Onsite

About The Position

As an At Your Service Center Colleague, you support a seamless and personalized shopping experience by assisting with Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The position calls for multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced retail environment. You help create a welcoming, clean, organized, and shoppable space, and contribute to sales goals and positive customer experiences through genuine hospitality and teamwork. Responsibilities include greeting and assisting customers, supporting total-store fulfillment and pickup transactions, using the systems needed to complete transactions, keeping collection and return areas organized, and completing BOPS orders and curbside deliveries in a timely manner. You also help recover merchandise, share loyalty-program benefits, and support customers with purchases and credit-account openings. Colleagues are expected to stay informed about sales goals, new arrivals, top-selling items, trends, and promotions, and to collaborate with teammates to improve customer and store results. The role requires flexible availability, including nights, weekends, and holidays. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The position involves frequent use of computers and other technology, including handheld equipment and cash registers. Physical duties include standing, walking, talking, lifting, reaching, and other activities described in the physical requirements.

Requirements

Flexible availability, including days, evenings, weekends, and holidays; regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules or procedures in English.
Ability to make prompt, sound decisions to address customer needs and resolve issues.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales-goal challenges.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
Comfort using electronic devices.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
Assist customers with total-store fulfillment and use the necessary systems to complete transactions.
Keep the collection, pickup, and return areas clean, organized, and ready for customers.
Complete BOPS orders and curbside deliveries in a timely manner.
Recover merchandise and maintain a clean, inviting, shoppable space.
Welcome customers with genuine hospitality and build relationships through friendly, personal conversations.
Share loyalty-program benefits and help acquire new customers by opening credit accounts.
Review sales goals and stay current on new arrivals, top-selling items, trends, and promotions.
Work collaboratively with colleagues to support store results and improve the customer experience.

Benefits

Competitive pay and benefits
Health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice