Seasonal Retail At Your Service Associate, Melbourne
About The Position
As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by assisting with Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. You help customers, work toward sales goals, collaborate with colleagues, and maintain a clean, organized, inviting shopping space. The position requires flexibility to work a variety of shifts, including nights, weekends, and holidays.
Requirements
- Flexible availability to work days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales-goal challenges and acquire customers by opening credit accounts and sharing loyalty benefits.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
- Ability to use electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds; ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Welcome customers and provide friendly, personalized service that builds relationships.
- Support total-store fulfillment, including Buy Online Pickup In Store orders, customer pickups, returns, and other assigned activities.
- Use required systems and electronic devices to complete transactions and support fulfillment.
- Keep the collection, pickup, and return areas clean, organized, and ready for customers; recover merchandise and help maintain a shoppable space.
- Complete BOPS orders and curbside deliveries in a timely manner.
- Share loyalty-program benefits, help customers with credit-account openings, and work toward sales goals.
- Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
- Collaborate with and support teammates, contributing to store and individual results.
- Follow Macy’s service standards and provide customers with a welcoming, friction-free experience.
Benefits
- Competitive pay
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
