Seasonal Retail At Your Service Associate, Tyrone
About The Position
As an At Your Service Center Colleague, you support a seamless, personalized shopping experience through Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment, with flexibility to work a variety of shifts. You welcome customers with genuine hospitality, help with total-store fulfillment, use the systems needed to complete transactions, and keep the collection area organized for smooth pickups. You recover merchandise, maintain clean and inviting pickup and return areas, and complete BOPS orders and curbside deliveries promptly. You also share loyalty program benefits, support sales goals, collaborate with colleagues, and help create positive customer experiences.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Interest in meeting daily sales goals and sharing loyalty benefits and credit account offerings.
- Resourcefulness, adaptability to changing priorities, and ability to work independently and as part of a team.
- Comfort using electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store, merchandise returns, order pickups, and other assigned tasks.
- Welcome customers and provide friendly, personalized service.
- Assist customers with total-store fulfillment and complete pickup transactions using the required systems.
- Keep the collection, pickup, and return areas clean, organized, and ready for customers.
- Recover merchandise and complete BOPS orders and curbside deliveries in a timely manner.
- Share loyalty program benefits and help acquire customers by opening credit accounts.
- Work toward daily sales goals and contribute to individual and store results.
- Collaborate with colleagues and support a positive, customer-focused team environment.
- Stay informed about sales goals, new arrivals, top-selling items, trends, and promotions.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
