Seasonal Retail At Your Service Associate, Tyrone

Macy's•St Petersburg, FL

12h•Onsite

About The Position

As an At Your Service Center Colleague at Macy’s, you support a seamless, personalized shopping experience by assisting with Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. Schedules may include nights, weekends, and holidays. You welcome customers, help fulfill sales goals, stay informed about products and promotions, and support customers with genuine hospitality. You use the systems needed to complete transactions, keep pickup and return areas clean and organized, recover merchandise, and help ensure BOPS orders are completed on time, including curbside delivery. You also share loyalty program benefits and help create a clean, inviting shopping space. This seasonal position requires regular, dependable attendance and punctuality, flexible availability, and the ability to collaborate with customers and colleagues. The work involves frequent technology use and physical activity, including standing, lifting, moving, reaching, and climbing ladders. The posting notes that full-time colleagues typically work 30 or more hours per week and part-time colleagues 12–24 hours per week; actual hours depend on business needs and colleague availability. All schedules include weekend shifts.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to make prompt, sound decisions to address customer needs and resolve issues.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goal challenges.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
Comfort handling electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers.

Responsibilities

Assist customers with total store fulfillment, including Buy Online Pickup In Store (BOPS), order pickups, and merchandise returns.
Use the systems needed to complete transactions and process register transactions.
Keep pickup and return areas clean, organized, and ready for customers; recover merchandise to maintain a shoppable space.
Ensure timely completion and curbside delivery of BOPS orders.
Welcome customers with genuine hospitality, engage in friendly conversations, and help address customer needs and resolve issues.
Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
Share loyalty program benefits and support the acquisition of new customers by opening credit accounts.
Collaborate with colleagues to support customers and achieve individual and store results.
Maintain regular, dependable attendance and punctuality while meeting flexible scheduling requirements.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice