Seasonal Retail At Your Service Associate, Stonecrest
About The Position
As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. You welcome and assist customers with genuine hospitality, support total store fulfillment, use the systems needed to complete transactions, and keep the collection, pickup, and return areas clean and organized. You help complete BOPS orders and curbside deliveries promptly, recover merchandise, share loyalty program benefits, and contribute to sales goals and a positive team environment. Colleagues are expected to adapt to changing priorities and work varied schedules, including nights, weekends, and holidays.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness, adaptability to changing priorities, and ability to work independently and as part of a team.
- Ability to use electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store, merchandise returns, order pickups, and other assigned tasks.
- Welcome customers, provide personalized assistance, and build positive customer relationships through genuine hospitality.
- Assist with total store fulfillment and use the necessary systems to complete transactions.
- Keep the collection, pickup, and return areas clean, organized, and ready for customers.
- Complete BOPS orders and curbside deliveries in a timely manner.
- Recover merchandise and maintain a clean, shoppable space.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Work toward sales goals and contribute to individual and store results.
- Collaborate with colleagues and support the team in serving customers and the community.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
