Seasonal Retail At Your Service Associate, Stonecrest
About The Position
As an At Your Service Center Colleague, you help deliver a seamless, personalized shopping experience by supporting Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. Shifts may include nights, weekends, and holidays. You welcome customers with genuine hospitality, assist with store fulfillment and transactions, and keep pickup and return areas clean, organized, and shoppable. You also help complete curbside deliveries, share loyalty program benefits, work toward sales goals, and collaborate with colleagues to create positive customer experiences.
Requirements
- Flexible availability for days, evenings, weekends, and holidays; regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors and to read and understand employment policies and safety rules in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Willingness to meet daily sales goals and share loyalty benefits and credit account offerings with customers.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
- Comfort using electronic devices.
- Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, and order pickups.
- Assist customers with total store fulfillment and use the systems needed to complete transactions.
- Keep the collection, pickup, and return areas clean, organized, and ready for customers; recover merchandise to maintain a shoppable space.
- Ensure timely completion and curbside delivery of BOPS orders.
- Welcome and assist customers with genuine hospitality, friendly conversation, and a sincere closing.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and work toward individual and store results.
- Collaborate with and support colleagues, adapting to changing priorities.
- Use handheld equipment, computers, and cash registers to perform job functions and process transactions.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
