Seasonal Retail At Your Service Associate, Ocala

Macy's • Ocala, FL

1d • Onsite

About The Position

As an At Your Service Center Colleague at Macy’s, you support a seamless, personalized shopping experience by assisting with Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role requires multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. You help customers, support sales and loyalty goals, and keep the shopping, pickup, and return areas clean, organized, and inviting.

Colleagues welcome customers with genuine hospitality, assist with total-store fulfillment, use the systems needed to complete transactions, and help ensure pickup orders are completed and delivered curbside in a timely manner. They recover merchandise, share loyalty program benefits, and collaborate with teammates to meet individual and store goals. Flexible availability is required, including days, evenings, nights, weekends, and holidays. Schedules include weekend shifts and depend on business needs and colleague availability. Macy’s describes full-time colleagues as typically working 30 or more hours per week and part-time colleagues as typically working 12–24 hours per week.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules or procedures in English.
• Ability to make prompt, sound decisions to address customer needs and resolve issues.
• Comfort communicating and collaborating with customers and colleagues.
• Ability to meet daily sales goals and share loyalty benefits and credit account offerings.
• Enjoy meeting people, learning about them, and sharing information.
• Resourcefulness and adaptability when priorities change; ability to work independently and as part of a team.
• Comfort using electronic devices.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours and lift at least 25 pounds.
• Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

• Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, and order pickups.
• Assist customers with total-store fulfillment and complete transactions using the required systems.
• Keep the collection, pickup, and return areas clean, organized, and ready for customers.
• Complete BOPS orders and curbside delivery in a timely manner.
• Recover merchandise and help maintain a shoppable, inviting space.
• Welcome customers with genuine hospitality and engage them in friendly, personal conversations.
• Review sales goals and learn about new arrivals, top-selling items, trends, and promotions.
• Share loyalty program benefits and help acquire new customers by opening credit accounts.
• Work collaboratively with colleagues to achieve sales goals and individual and store results.
• Follow Macy’s service standards and provide customers with a sincere, helpful checkout and pickup experience.

Benefits

• Competitive pay and benefits.
• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off.
• Eight paid holidays.
• Continuous learning and leadership development.
• Colleague Resource Groups.
• Volunteer opportunities.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal and financial advice.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed