FT Retail Associate

Ross Stores•Bridgeville, PA

About The Position

The Retail Associate is responsible for ensuring that customers have a positive shopping experience and supporting store operations across all areas as business needs require. Associates are expected to provide courteous, efficient customer service; maintain a clean, safe, organized store; present and replenish merchandise according to company standards; and follow policies for loss prevention, cash handling, and merchandise protection. The role may include additional tasks when needed to help meet customer service and operational goals.

Requirements

Communicate effectively with customers, associates, and Store Leadership in a friendly, respectful, cooperative, and pleasant manner.
Perform basic mathematical calculations commonly used in retail environments.
Occasionally push, pull, and lift more than 25 pounds.
Regularly bend, squat, kneel, climb, carry, reach, and stoop.
Be able to spend up to 100% of working time standing, walking, and moving around the store.
Be able to use store equipment, including PDTs, registers, and PCs, as required.
Be able to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
For stockroom shifts, regularly push, pull, and lift more than 20 pounds.

Responsibilities

Practice safe behaviors, maintain awareness of the sales floor, keep emergency exits clear, and correct or report unsafe conditions.
Treat customers and fellow associates respectfully and courteously, and provide friendly, professional service.
Assist customers with merchandise and questions, respond promptly to service calls, and refer issues to Store Leadership when needed.
Greet customers throughout the store and thank them during register transactions.
Perform cleaning tasks, including sweeping, mopping, dusting, wiping surfaces, replenishing restroom supplies, and disinfecting high-touch areas.
Maintain a professional appearance and follow the company dress code.
Complete daily sizing and merchandise recovery to keep the store neat, clean, organized, and well merchandised.
Move newly received merchandise to the sales floor promptly and merchandise it according to company standards and monthly presentation guidelines.
Follow loss prevention, shortage awareness, merchandise protection, and Mark-Out-of-Stock policies.
Safeguard confidential information, cash, credit card information, and merchandise; follow procedures for tenders, refunds, voids, and offline transactions.
Execute store best practices efficiently and demonstrate urgency and accuracy in assigned work.
Perform a range of functions in all store areas as business needs require.

Benefits

Accident, Critical Illness, Vision, Auto, Home, and Pet insurance programs
Associate Discount
Identity Protection
Associate Purchase Program
Benefit Hub Discount Mall
Employee Assistance Program
Commuter Benefits
401(k), subject to service requirements
Employee Stock Purchase Program
Ross Cares Fund
College Discounts
Sick Pay where legally required
Referral Bonuses
For eligible full-time associates: Medical, Dental, and Vision Health Insurance
For eligible full-time associates: Legal Insurance
For eligible full-time associates: Vacation Buy
For eligible full-time associates: Flexible Spending Account and Health Savings Account
For eligible full-time associates: Life/ADD Insurance and Long-Term Disability
For eligible full-time associates: Enhanced Maternity and Parental Leave Benefit
For eligible full-time associates: accrued vacation pay at a rate of 10 days per year after eligibility commences
For eligible full-time associates: 9 Personal and Company Holidays
Eligible Store AS, ASM, and SM associates and exempt Corporate and Buying Office roles may receive a bonus based on individual and business performance.