Retail Associate

Goodwill Industries of New Mexico•Rio Rancho, NM

14h

About The Position

Goodwill Industries of New Mexico is seeking an enthusiastic, career-minded Retail Associate to assist customers and support its mission of providing skills training, job placement, and social services to New Mexicans. Goodwill is a second chance employer offering cross-training in different departments and advancement opportunities. The position includes customer service, accepting and processing donations, stocking the sales floor, and operating a cash register. The role pays $13 per hour and guarantees 38 hours per week.

Requirements

Knowledge of organizational practices, policies, and procedures, and ability to comply with them.
Knowledge of and compliance with safety policies and procedures.
Ability to maintain confidentiality.
Ability to communicate efficiently and effectively verbally and in writing.
Ability to provide excellent customer service.
Ability to read, write, and understand English.
Ability to interact and maintain good working relationships with people from varying social and cultural backgrounds and with people with disabilities.
Ability to work extended hours and various work schedules.
Ability to work independently and demonstrate time-management skills.
Ability to handle multiple tasks and meet deadlines.
Knowledge of visual merchandising and sales promotion.
Ability to calculate figures and amounts, including discounts, interest, and percentages.
Ability to operate a cash register.
Must be able to pass a criminal background check and drug test.

Nice To Haves

High School Diploma or GED preferred.
One year of retail work experience or an equivalent combination of education and experience preferred.

Responsibilities

Follow Goodwill attendance and punctuality policies.
Provide excellent customer service and respond to customer questions and issues; contact a supervisor as needed.
Maintain confidentiality of privileged information.
Maintain a professional appearance and friendly, cheerful, courteous demeanor.
Process customer payments, provide correct change and receipts, wrap and bag merchandise, and verify cash register balances.
Keep the work area organized and maintain store cleanliness by cleaning shelves, counters, and displays.
Set up sales displays and organize and arrange furniture and merchandise to promote sales.
Stock racks, counters, and displays with donated merchandise.
Transport boxes, bins, and crates; distribute items and salvage to appropriate areas; dispose of unsalable items.
Process and price incoming donations, including wares, books, shoes, and furniture.
Maintain production levels and accurately document the number of items or bins processed.
Review donations for quality and route items to appropriate areas for further distribution.
Accept and record donations appropriately, and keep the donations area secured and protect donations from misuse.
Operate material handling equipment.
Attend and participate in regularly scheduled staff meetings.
Observe customer behavior and report suspicious behavior to a supervisor or security.
Perform other incidental and related duties as required and assigned.