Retail Associate

Goodwill Industries of New Mexico•Farmington, NM

7d•Onsite

About The Position

Goodwill Industries of New Mexico is seeking an enthusiastic, career-minded Retail Associate to assist customers and support the organization’s mission of providing skills training, job placement, and social services to New Mexicans. The role includes customer service, accepting and processing donations, stocking the sales floor, and operating the cash register. Goodwill is a second-chance employer and offers cross-training and advancement opportunities. The position pays $13 per hour and guarantees 38 hours per week.

Requirements

Pass a criminal background check and drug test.
Knowledge of organizational practices, policies, and procedures, and ability to comply with them.
Knowledge of and compliance with safety policies and procedures.
Ability to maintain confidentiality.
Ability to communicate effectively verbally and in writing.
Ability to provide excellent customer service.
Ability to read, write, and understand English.
Ability to interact and maintain good working relationships with people from varying social and cultural backgrounds and with people with disabilities.
Ability to work extended hours and varied schedules.
Ability to work independently and demonstrate time-management skills.
Ability to handle multiple tasks and meet deadlines.
Knowledge of visual merchandising and sales promotion.
Ability to calculate figures and amounts, including discounts, interest, and percentages.
Ability to operate a cash register.

Nice To Haves

High school diploma or GED preferred.
One year of retail work experience, or an equivalent combination of education and experience, preferred.

Responsibilities

Follow Goodwill attendance and punctuality policies.
Provide excellent customer service and respond to customer questions and issues; contact a supervisor as needed.
Maintain confidentiality of privileged information and a professional, friendly, cheerful, and courteous demeanor.
Check out customers efficiently; accept cash and credit-card payments, verify amounts, issue correct change and receipts, and wrap or bag merchandise.
Reconcile cash register balances against the currency in the register.
Keep the work area organized and maintain store cleanliness, including cleaning shelves, counters, and displays.
Set up displays and organize and arrange furniture and merchandise to promote sales.
Stock racks, counters, and displays with donated merchandise.
Transport boxes, bins, and crates; distribute items and salvage to appropriate areas; and dispose of unsalable items.
Process and price incoming donations, including wares, books, shoes, and furniture.
Maintain production levels and accurately document the number of items and bins processed.
Review donations for quality and route items to appropriate areas for further distribution.
Accept and record donations appropriately, and keep the donations area secured to protect donations from misuse.
Operate material-handling equipment.
Attend and participate in regularly scheduled staff meetings.
Observe customer behavior and report suspicious behavior to a supervisor or security.
Perform other incidental and related duties as required or assigned.