Retail Associate
About The Position
The Retail Associate is responsible for the successful operation of the sales floor, including providing customer service, keeping racks full, operating the cash register, and flexibly supporting store needs at the direction of the Retail Supervisor. The role contributes to a respectful, professional, team-oriented culture focused on serving the public and CommunityAid’s partners. The associate assists customers, supports merchandising and stock replenishment, monitors fitting rooms, transports merchandise, and helps maintain an orderly store. They learn the products, promotions, sales and marketing methods, floor layout, and tagging system, and operate the register in accordance with company cash-handling guidelines. The role also includes responding to changing store needs, reporting incidents and unsafe conditions to Management, and complying with CommunityAid policies and standards.
Requirements
- High school diploma or equivalent preferred.
- At least six months of retail experience in a service-oriented business is helpful.
- Scheduling flexibility, including evening and weekend availability.
- Proficiency in reading, writing, and speaking English.
- Basic math skills.
- Consistent attendance and compliance with weekly hours expectations defined by the employee’s Department of Labor status.
- Ability to frequently lift and carry 21 to 35 pounds and occasionally carry up to 50 pounds.
- Ability to push and pull up to 20 pounds.
- Ability to stand for extended periods.
- Strong customer service and interpersonal skills; positive attitude; and ability to work professionally with customers, coworkers, and Management.
- Ability to maintain a clean, safe, and organized work environment.
- Ability to work independently and as part of a team, work in a fast-paced environment, and maintain attention to detail.
- Flexibility to respond to changing work needs, including moving between job roles at Management’s direction.
- Embrace, exemplify, and endorse CommunityAid’s 12 Core Behaviors.
Nice To Haves
- Retail experience in a service-oriented business is helpful.
Responsibilities
- Provide consistent, excellent customer service and help ensure a positive shopping experience.
- Engage customers to support their shopping experience and deter theft.
- Assist with merchandising, replenishing stock, monitoring fitting rooms, and moving merchandise to where it is needed on the sales floor.
- Understand products and current promotions, and look for opportunities to improve retail sales figures.
- Maintain a neat and organized work area and store.
- Learn and use CommunityAid’s sales and marketing methods, including floor layout and tagging system.
- Respond flexibly to store needs, including answering customer questions, assisting with “rag out,” supporting store opening and closing, and performing other tasks assigned by Management.
- Immediately report theft, customer complaints, injuries, and unsafe equipment or conditions to Management.
- Operate the cash register accurately and efficiently in accordance with company cash-handling guidelines.
- Comply with CommunityAid’s Employee Handbook and other company standards, policies, and Management directives.
Benefits
- Company incentive program for all employees.
- Starting wage of $14.50 per hour, increasing to $15.00 per hour after 90 days of employment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
