Retail Associate - University of Alabama Team Store

Fanatics Commerce•Tuscaloosa, AL

2d•Onsite

About The Position

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's iconic sports properties. The Retail Associate delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. Home game shifts are considered a core responsibility of the position and may include pre-game, in-game, and post-game operational support.

Requirements

Must be at least 18 years of age
Previous retail, customer service, or hospitality experience preferred
Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events
Reliable attendance and punctuality
Strong communication, interpersonal, and teamwork skills
Ability to work effectively in a fast-paced, team-oriented environment
Ability to stand, walk, bend, and move throughout scheduled shifts, as well as lift, carry, and move merchandise weighing up to 25 pounds
Maintain a professional appearance and represent the Fanatics brand positively
High school diploma or equivalent experience preferred

Responsibilities

Greet fans and ask questions to help make their shopping experience an enjoyable one
Make recommendations based on observations and conversations with fans
Help execute a brand connection by ensuring fans enjoy a top-notch shopping experience
Maintain sales floor and/or stockroom standards with an eye to detail
Process sales transactions via the Fanatics Point of Sale System (POS)
Maintain the highest standards of professionalism and customer service to ensure the Fanatics Brand and Team/League are always positively represented
Perform additional responsibilities as directed by the management team
Identify opportunities to improve processes, products, or fan experiences
Apply creative thinking and new approaches to solve complex challenges
Act with urgency and adapt quickly in a fast-paced, high-growth environment
Collaborate cross-functionally to drive shared goals and team outcomes
Build strong partnerships across the organization to deliver results