Retail Associate - Full Time

Goodwill Industries of West Michigan, Inc.•Cedar Springs, MI

About The Position

The Retail Associate receives and processes donated goods and materials at the retail store, maintains the sales floor, and operates cash registers. Duties include donation intake and sorting, store-clerk tasks, textiles and hardlines processing, and material handling. The position works generally indoors, though occasional outdoor work may be required. The work environment is routine with periods of isolated high stress, limited emotional effort, short deadlines that may require overtime, and weekend and holiday work. The associate must also be available and on call for store emergencies.

Requirements

High school diploma or equivalent preferred.
Minimum of one year of experience in retail operations preferred.
Ability to provide positive internal and external customer relations and work with individuals referred for training.
Ability to think independently in the supervisor’s absence.
Ability to meet production goals and apply sorting and pricing guidelines accurately.
Maintain a valid powered industrial truck license when required.
Ability to perform medium work, occasionally exerting up to 50 pounds of force and/or lifting up to 25 pounds; frequent lifting up to 10 pounds; and carrying, pushing, pulling, bending, climbing, reaching, handling, hearing, talking, seeing, and repetitive movement.
Weekends and holidays are required; short deadlines may require overtime; availability and on-call status for store emergencies are required.

Nice To Haves

High school diploma or equivalent.
At least one year of experience in retail operations.

Responsibilities

Receive donated items, sort them by category, and complete related paperwork.
Operate cash registers, maintain displays, stock merchandise, and remove empty hangers and outdated merchandise according to the rotation schedule.
Maintain the store’s general appearance and perform housekeeping.
Follow sorting and pricing guidelines; recognize name-brand, vintage, and collectible items; size and hang textiles; and sort materials into the appropriate containers and z-racks.
Operate powered industrial trucks and other material-handling equipment to move containers and merchandise.
Assemble and disassemble containers, gaylords, and Kit bins; use available space and materials appropriately.
Provide positive internal and external customer relations and interact and work with individuals referred for training.
Meet production goals and maintain quality control and accuracy when sorting and pricing.
Follow Kaizen principles, including the 6S Checklist, procedures, signage, and layout.
Think independently in the supervisor’s absence.
Maintain a valid powered industrial truck license when required.
Be available and on call for emergency situations at stores.