Full-Time Retail Associate

Goodwill of Central and Southern Indiana•Greensburg, IN

5d•Onsite

About The Position

The Retail Associate supports the store management team in reaching the site’s operational goals by learning and working in a variety of roles within the retail location. These roles may include Cashier, Textiles or Wares Producer, Donation Door Attendant, eCommerce Producer, e-Books Producer, and Rack or Cart Runner. As a Cashier, the associate rings up customer orders, balances the cash drawer, follows cash-handling procedures, provides general information about Goodwill programs, and refers higher-level questions to the appropriate associate or manager. The associate also helps maintain the sales floor by purging, sizing, running racks, and merchandising. As a Textiles or Wares Producer, the associate sorts items for quality and value, cleans items as needed, and properly barbs, tags, and hangs textiles or wares. Production targets are 100 wares items or 85 textile items per hour, while following Goodwill pricing standards and updating the daily production tracking sheet. This role occasionally uses a pallet jack and regularly uses a conveyor belt. As a Donation Door Attendant, the associate accepts customer donations, keeps the donation area clean and clear, sorts and distributes products, and maintains an organized backroom. The associate loads and unloads trucks as needed and regularly uses equipment including a pallet jack, double stacker, floor scrubber, and hydraulic lift. As an eCommerce Producer, the associate identifies valuable merchandise for ClickGoodwill, monitors market values on eBay and other online shopping sites, tags and itemizes products, secures items in totes, and helps educate the team about high-value eCommerce items. The associate packs curated products onto pallets, wraps and ships totes, and works toward the store’s weekly tote-shipping budget. As an e-Books Producer, the associate scans books and determines whether they should be sent to ClickGoodwill or displayed in the store. The associate prints inventory sheets, packs, seals, and ships totes, identifies top sellers, and maintains a clean, organized, sales-effective in-store display. As a Rack and Cart Runner, the associate checks racks and carts for quality and value, sizes and merchandises products, purges and maintains the sales floor, puts away carts, and stocks shelves. The production target is one textile rack or wares cart every 15 minutes, with daily production tracking updates. The role requires substantial physical activity and may involve prolonged sitting, standing, walking, stooping, kneeling, and crouching; handling products and machinery; lifting 10–50 pounds; and frequent exposure to moderate noise and temperature variations. Reasonable accommodations may be made to enable people with disabilities to perform essential job functions.

Requirements

No degree or credential is required.
Demonstrated customer focus, including the ability to provide effective, balanced service to internal and external customers.
Ability to work well with others and contribute to team or project outcomes.
Ability to follow procedures and protocols and maintain confidentiality.
Attention to detail, quality, and safety.
Effective time management.
Ability to perform essential job functions, with reasonable accommodations where applicable.
Ability to spend more than eight hours sitting, standing, walking, stooping, kneeling, and crouching.
Ability to use hands to grasp, carry, feel, or touch products and machinery.
Ability to move and lift 10–50 pounds.
Ability to manage frequent exposure to moderate noise and temperature variations.

Nice To Haves

Familiarity with computers and relevant software, including basic computer and Internet navigation.
Oral, written, visual, and non-verbal communication skills, including listening to understand customer needs and communicating in person, in writing, and digitally.
Mathematical aptitude for solving everyday problems.
Critical-thinking skills, including using judgment and reasoning to evaluate alternative solutions or approaches.

Responsibilities

Support the store management team in achieving the retail location’s operational goals by working in multiple store roles.
Process customer purchases, maintain a balanced cash drawer, follow cash-handling procedures, provide general Goodwill program information, and direct higher-level questions to the appropriate associate or manager.
Help maintain a clean, orderly, and merchandised sales floor, including purging, sizing, running racks, stocking shelves, and putting away carts.
Sort textiles and wares for quality and value, clean items as needed, and barb, tag, and hang merchandise according to Goodwill pricing standards.
Meet production targets of 100 wares items or 85 textile items per hour and update daily production tracking sheets.
Accept customer donations, maintain a clean donation area, sort and distribute donations, and keep the backroom clean and organized.
Load and unload trucks as needed and use relevant material-handling and cleaning equipment.
Identify valuable items for ClickGoodwill, monitor online market values, tag and itemize merchandise, secure items in totes, and educate teammates about high-value items.
Pack curated eCommerce products onto pallets, wrap and ship totes, and work toward the store’s weekly tote-shipping budget.
Scan books, determine whether they should be sent to ClickGoodwill or displayed in-store, prepare inventory sheets, and pack, seal, and ship totes.
Identify top-selling books and maintain an organized, effective in-store book display.
Check racks and carts for quality and value and meet the target of running one textile rack or wares cart every 15 minutes.
Follow workplace procedures and protocols, including password confidentiality and log-on/log-off procedures, and adhere to Goodwill’s values.

Benefits

Continuing education and leadership development.
Tuition reimbursement.
Discount programs, including a 20% discount at Goodwill retail stores immediately upon hire.
Comprehensive health plan.
Paid time off and paid holidays.
Sabbatical and parental leaves.
Life, dental, and vision insurance.
Short- and long-term disability plans.
Preventive health and wellness program.
Section 125 pretax health spending account, dependent care spending account, and premiums.
Retirement planning options with company matching contributions.
Free mental health support services, including up to 15 counseling sessions for employees and family members.
Free nurse health coaching services on-site.
Daily pay options.