Full-Time Retail Associate

Goodwill of Central & Southern Indiana • Greensburg, IN

6d • Onsite

About The Position

The Retail Associate assists the store management team in achieving the site’s operational goals by working in a variety of capacities within the retail location. Depending on the store’s needs, the associate may learn and work as a Cashier, Textiles or Wares Producer, Donation Door Attendant, eCommerce Producer, e-Books Producer, or Rack and Cart Runner.

Responsibilities vary by assignment and include customer service and cashiering; sorting, pricing, tagging, and merchandising donated goods; maintaining clean, organized work and sales areas; identifying valuable items for online sales; packing and shipping products; and meeting production and store-budget goals. The role may involve using equipment such as pallet jacks, conveyor belts, double stackers, floor scrubbers, and hydraulic lifts.

This position involves hard to very hard physical work, including spending more than eight hours sitting, standing, walking, stooping, kneeling, or crouching; using hands to handle products and machinery; and moving or lifting 10–50 pounds. The associate may be frequently exposed to moderate noise and temperature variations. Reasonable accommodations may be made to enable people with disabilities to perform essential job functions.

Requirements

• No degree or credential is required.
• Ability to demonstrate relevant capabilities and explain how prior experience will contribute to the role.
• Customer focus and the ability to provide effective, balanced service to internal and external customers.
• Ability to work collaboratively and contribute to team outcomes.
• Ethical conduct, including following procedures and protocols, protecting password confidentiality, and following log-in and log-off procedures.
• Attention to detail, quality, and safety.
• Effective time management.
• Ability to spend more than eight hours sitting, standing, walking, stooping, kneeling, and crouching.
• Ability to use hands to grasp, carry, feel, or touch products and machinery.
• Ability to move and lift 10–50 pounds.
• Ability to manage frequent exposure to moderate noise and temperature variations.

Nice To Haves

• Familiarity with computers and relevant software, including basic computer and Internet navigation.
• Effective oral, written, visual, and non-verbal communication and listening skills.
• Mathematical aptitude for solving everyday problems.
• Critical-thinking skills, including using judgment and reasoning to assess alternative solutions, conclusions, or approaches.

Responsibilities

• Ring up customer orders, maintain a balanced cash drawer, and follow cash-handling procedures.
• Provide general information about Goodwill programs, answer customer questions, and direct higher-level questions to the appropriate associate or manager.
• Maintain sales-floor cleanliness and merchandise, purge, size, and stock racks and products.
• Sort textiles and wares for quality and value; clean items as needed; and tag, barcode, and hang products according to pricing standards.
• Meet production targets of 100 wares items or 85 textiles items per hour and update the daily production tracking sheet.
• Accept donations, keep the donation door clean and clear, sort products, and distribute them to appropriate areas.
• Maintain a clean and organized backroom, including labeling boxes and keeping items in their designated places.
• Load and unload trucks as needed and operate relevant heavy equipment.
• Identify valuable merchandise for ClickGoodwill, monitor online market values, tag and itemize items, secure them in totes, and inform the team about high-value items.
• Pack curated products onto pallets, wrap them, and ship totes to ClickGoodwill to meet weekly store-budget targets.
• Scan books and select items for ClickGoodwill or in-store display; print inventory sheets; and pack, seal, and ship totes.
• Identify top-selling books and maintain a clean, organized, effective in-store display.
• Check racks and carts for quality and value; size and merchandise products; maintain an orderly sales floor; put away carts; and stock shelves.
• Run one textile rack or wares cart every 15 minutes and update the daily production tracking sheet.

Benefits

• Continuing education and leadership development.
• Tuition reimbursement.
• Discount programs, including a 20% discount at Goodwill retail stores beginning upon hire.
• Comprehensive health plan.
• Paid time off and paid holidays.
• Sabbatical and parental leaves.
• Life insurance.
• Dental insurance.
• Vision insurance.
• Short- and long-term disability plans.
• Preventive health and wellness program.
• Section 125 pretax health spending account, dependent care spending account, and premiums.
• Retirement planning options with a company match.
• Free mental health support, with up to 15 counseling sessions for the employee and family members.
• Free on-site nurse health coaching.
• Daily pay options.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed