Retail Associates

dd's Discounts•Waukegan, IL

1d•Onsite

About The Position

Retail Associates help maintain a safe, secure, clean, and organized store while providing friendly, efficient service to Customers. They assist Customers throughout the store, operate registers, answer questions, respond to service calls, and refer issues to Store Leadership when needed. Associates support the Company brand, follow store procedures, protect confidential information and merchandise, and perform assigned merchandising, recovery, cleaning, and transaction-handling tasks. Weekend availability is required; all shifts are being considered. Applicants must be at least 18 years old.

Requirements

Must be at least 18 years old.
Weekend availability required; applicants should be available for all shifts.
Communicate effectively with Customers, Associates, and Store Leadership in a friendly, respectful, cooperative, and pleasant manner.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to use store equipment, including PDTs, registers, and PCs, as required.
Ability to spend up to 100% of working time standing, walking, and moving around the store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 pounds.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
For stockroom shifts, ability to regularly push, pull, and lift more than 20 pounds.

Responsibilities

Maintain awareness on the sales floor and in the stockroom to support a safe and secure shopping environment, keep emergency exits clear, and correct or report unsafe conditions.
Treat Customers and Associates respectfully and courteously, maintain a professional appearance, follow the dress code, and recognize fellow Associates through Company programs.
Assist Customers, including operating registers, helping with merchandise, answering questions, greeting Customers, responding promptly to service calls, and addressing issues or referring them to Store Leadership as needed.
Represent and support the Company brand and demonstrate integrity and honesty in interactions.
Perform cleaning tasks, including sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas.
Complete assigned sizing and recovery to keep the store neat, clean, organized, and merchandised to company standards.
Move newly received merchandise promptly to the sales floor and merchandise it according to company practices and presentation guidelines; maintain familiarity with merchandise and brand names.
Follow loss prevention, shortage awareness, merchandise protection, and Mark-Out-of-Stock policies and procedures, including obtaining Store Leadership review and approval for disposals.
Safeguard confidential information, cash, credit card information, and merchandise.
Follow policies and procedures for cash, check, charge card, refund, void, and offline transactions, maintaining awareness and accuracy when handling bankable tenders.
Work efficiently, demonstrate urgency, and maximize productivity by following store best practices and minimizing unnecessary workflow steps.
Use store equipment, including PDTs, registers, and PCs, as required.
For stockroom shifts, regularly push, pull, and lift more than 20 pounds.